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Help

How to Order

How to OrderTo order from Vispronet, simply register an account or login and then visit the product page of the item you want to order, click the green Get Started button and select one of the following (note all options may not appear depending on product):

Design Online with Visprodesign®VisprodesBack ign<sup>®</sup>
The Visprodesign® tool allows you to easily create a design using our clip art library or your own photos. Once you’ve configured your product the way you want, click "Design Online" to begin designing your product. You can order both prints and hardware or just prints. You will see a proof before checking out, which will need to be approved before your order can be placed and your project printed. Items that are able to be designed with Visprodesign® will feature the Visprodesign® tag. 

Upload My Design
This option allows you to download a template to place your design on using professional design software. You can upload your design once your order has been configured and placed. You can order both prints and hardware or just prints. The configuration summary will contain a link to the current graphic template for the product you are interested in. Please take the time to download this file if you wish to upload your artwork. After paying for your order, design and upload your graphic using the appropriate template for each product ordered. If you have requested a proof, it will be e-mailed to you for approval before the project goes to print. Orders without a requested proof or standard graphic check are automatically sent to production if they pass the standard graphic check.

Order Hardware Only
Select this if you’re only looking to order hardware. Place your order before 1 p.m. EST for same-day shipping.

Configuring Your Order

  • Quantity
    If you are uploading your artwork and ordering more than one of a particular printed product, you will be asked to let us know the number of designs you will be using as well as how many prints you want of each design.


    Multiple DesignsFor example, you may choose to purchase 4 Bowflag® banners, opting for 3 prints of one design, 1 print of a second design. In this example, you would simply choose:
    • Quantity: 4
    • Number of Designs: 2
    • Quantity Design 1: 3
    • Quantity Design 2: 1 

    If you are using Visprodesign® to create your artwork, each design will have to be submitted individually. You will still be able to order multiple quantities of the same design.
     
  • Accessories
    From there, you can move to the next tabs available for your product which may include options like bases, accessories, services and shipping. Each option you add to your product or change will update the configuration summary on the right side of the page.
     
  • Service
    Under the service tab, you have the option to select professional graphics checking and the ability to receive a PDF proof before printing. If you are uncertain about your graphic, we highly suggest making use of these features. This option is only available if you select Upload My Artwork.
    Service Options 
  • Adding to Cart
    Once you have made all the selections necessary for the product you are interested in, the total price will be displayed to the right. If everything matches up with what you need, simply click "Design Online" or "Add to Cart" before choosing any additional displays or other products you may be interested in. Repeat the configuration process for each product you are interested in being sure to choose "Design Online" or "Add to Cart" at the end of each process.

    Design Online or Add to Cart
     
  • Checkout
    When you have everything you need in your cart you can log in and proceed to checkout. Select shipping options for your products and delivery addresses if you haven't already done so. For your convenience we accept Visa, MasterCard, American Express and Discover Card through our secure online checkout.
     
  • Status Updates
    At any point, you can log into your account to see where your order is in the production process and to see tracking information after the product leaves our facility.


While we strive to make this process as simple as possible, if you have any questions or concerns please feel free to contact us.

Graphics

GraphicsHow do I prepare my artwork for print and how do I get it to you?

To get your artwork to us, please follow these steps:

  1. Design your artwork on the graphic templates provided. Graphic templates can be found on every product detail page within the product summary underneath the price information and in the download section next to the main image. For custom size products please refer to the template in the product summary as it updates instantly as you change size and other specifications. Once you place your order, you can also find a link to your graphic template in your order summary.
  2. A complete overview of graphic templates can also be viewed, e-mailed or downloaded right from here or refer to the product detail page if not available in this list.
  3. Now that you have the template, please follow our graphic requirements when designing. Additional information about the graphic checking process can be found here.
  4. Once your graphic is ready, please sign into your account and go to graphic upload. Select the order that contains the product you want to upload the artwork for and select the specific product as well as the image if available. Upload your graphic file and wait until your upload has been confirmed. You will also receive an e-mail about your successful upload. We will take it from here and inform you about the results of your graphic check.
  5. Graphics for orders processed offline can be uploaded here. Should you experience problems with our upload tool, please e-mail or call us and we will find an alternative way to get your graphic to us.

Artwork Checking Help

If your artwork checking report indicated your graphics weren't workable, please see below for how best to resolve your issue. Click the Failure or Warning in the table below to be taken to it. 

Please note: If you approved your artwork and it comes through to us with a resolution or quality warning, we will reach out you via email to ensure that you're aware you're approving your artwork despite the warning. Your order will be on hold until we receive this confirmation in text or writing.

FAILURES   WARNINGS
Fonts   Resolution Check
Linked Images   PANTONE® Colors
Templates   Type
    Artwork Quality

 

Click the  icon to watch a video showing how to resolve the indicated failure or warning.

Failures

These are errors that will need to be fixed before your project can be printed.

  1. Fonts
    Failure Message: Some fonts used in the artwork are not outlined. Please outline all fonts before submitting artwork.
 

Click on the design program you are using.

    1. Illustrator Outlining fonts in Adobe Illustrator Tutorial
    1. Photoshop
    1. InDesign Outlining fonts in Adobe InDesign Tutorial
    1. Corel
 
  1. Linked Images
    Failure Message: Artwork is missing linked image files. Please embed all linked images before resubmitting artwork.
 

Click on the design program you are using.

    1. IllustratorEmbedding Images in Adobe Illustrator Tutorial
    1. PhotoshopEmbedding Images in Adobe Photoshop Tutorial
    1. InDesign
    1. Corel
 
  1. Templates
    Failure Message: Artwork was not on correct template. Please use a provided template and ensure that all artwork is placed on and fits within the limits of the template. Please do not change the "Artboard" or "Canvas" size of the template.

    Failure Message: Artwork was not on a template. Please use a provided template and ensure that all artwork is placed on and fits within the limits of the template. Please do not change the "Artboard" or "Canvas" size of the template.
 
    1. Templates



Warnings

These are errors that should be addressed before your project goes to production.

  1. Resolution Check
    Warning Message: Provided artwork, or elements in the artwork, fall below our minimum suggested resolution for digital chemical dye printing, but can still be printed. Prints may appear blurry or pixelated so for higher print-quality please upload artwork with at least 360 dpi. If your original image falls below the required 360 dpi, changing it to 360 dpi in Photoshop® will not improve the print quality. Complaints based on this warning will not be accepted.

    Warning Message: The resolution of your artwork is in question. Please review what your artwork will look like in full size.

    Warning Message: Provided artwork, or elements in the artwork, fall below our minimum suggested resolution for UV printing, but can still be printed. Prints may appear blurry or pixelated so for higher print-quality please upload artwork with at least 800 dpi. If your original image falls below the required 800 dpi, changing it to 800 dpi in Photoshop® will not improve the print quality. Complaints based on this warning will not be accepted.
 

Click on the design program you are using.

    1. Photoshop
    1. InDesign & Illustrator

  1. PANTONE® Colors
    Warning Message: PANTONE® color(s) were detected. An attempt to match these colors will be made. Due to the limitations of digital printing, some PANTONE® colors cannot be matched with 100% accuracy.

    Warning Message: Your artwork contains PANTONE® color(s) that cannot be accurately color matched. We only attempt to match PANTONE® colors with the suffix C (Coated), U (Uncoated), CP (Coated Process), or UP (Uncoated Process). Please ensure all PANTONE® colors match above types if you would like them color matched. When designating PANTONES, please be sure to use the following naming convention: PANTONE (PANTONE® Number) (Suffix). Examples: PANTONE 185 C, PANTONE Red 032 C

    Warning Message: The PANTONE® color(s) referenced in your artwork cannot accurately be reproduced. Due to the limitations of CMYK color space, we cannot guarantee a close match to the color(s) that you defined in your artwork. For CMYK color simulation, please reference a PANTONE® Color Bridge book. Color deviations as a reason for complaint will not be accepted.
 

Click on the design program you are using.

    1. Illustrator
    1. Photoshop
    1. InDesign
    1. Corel
  1. Type
    Warning Message: Some of your type was not within the safety area and may get cut off. Please position all important design elements and text within the gray image safety line. Complaints based on this warning will not be accepted.
 
    1. Image Safety Lines

 

  1. Artwork Quality
    Warning Message: Elements in the artwork are low quality for the current resolution. This may cause these elements to print blurry or pixelated. Please review proof closely to check for blurry or pixelated elements. Note: Simply raising the resolution of a low quality image in Photoshop® will not improve the print quality.
 
    1. Artwork Quality

Pantone to CMYK Values

The below reference PANTONE and CMYK values are for the following products:

 

Color Reference PANTONE* CMYK*   Color Reference PANTONE* CMYK*
Red 187 CP 5,100,71,22   Burgundy 216 CP 12,96,26,50
Orange 165 CP 0,68,98,0   Yellow 123 CP 0,21,88,0
Green 341 CP 100,0,67,30   Dark Green 350 CP 80,24,69,70
Light Blue 284 CP 58,17,0,0   Blue 286 CP 100,72,0,0
Teal 321 CP 100,2,32,12   Dark Blue 289 CP 100,76,10,65
Purple 275 CP 100,100,8,43   Gray 423 CP 21,14,14,38
Brown 476 CP 32,67,63,78   Black Process Black CP 20,20,20,100


* The Reference PANTONE and CMYK colors listed above are for reference only. We cannot guarantee an exact match.


Visprodesign

Our proprietary Visprodesign® tool affords you the ability to quickly and easily create custom flags, banners, Bowflag® feather flags and many other products without the need for graphic design knowledge. You’ll be able to create your custom design from your images and our library of templates, clip art files and photos. 

Visprodesign LabelIt’s easy to use Visprodesign® to create your design. Look for the Visprodesign® label (as seen on the left) to see if the tool is available for your chosen product. Before you get started creating your design, you’ll need to configure the product’s size and other features. Once this is done, you’ll be able to start creating your truly creative flag designs. . 

Take advantage of Visprodesign® and save time and money on expensive graphic design programs. Give it a try on any applicable product. 

 

Design Templates

Features

Visprodesign® allows you to create your design easily without the need for expensive graphic design programs. The ease of Visprodesign® comes with its features. Click the icon to get more information. 

Step By Step Guide

Our step by step guide is broken into three parts: Selecting Your Product, Using Visprodesign® and Checking Out. Click a thumbnail below to learn more.

    1. Selecting Your Product

 

    1. Using Visprodesign®

 

    1. Checking Out

 

Upload Requirements

To ensure Visprodesign® creations result in high-quality prints, uploaded images must comply with the following requirements:

Copyright
By uploading a file (photo, design, trademark, slogans, etc.), you agree to the following terms:

  • You are the owner of the copyright or the original file.
  • The file does not violate the copyright of a third party.
  • Vispronet will not be held liable for copyright violations and will refer any claims back to the customer.


File Formats
The following file formats are accepted: JPEG, TIFF, EPS, SVG and PNG. The maximum allowed file size is 200 MB.

Resolution
Resolution is a measure of image quality in the printing process. The higher the image resolution, the better the print quality will be. We require a minimum resolution of 360dpi for textile (fabric) and 800dpi for other materials (vinyl, rigid materials, etc.).

Please note that despite high resolutions, some graphic elements, namely small and thin lines, can fail to properly print.

Resolution can be impacted when an image is enlarged, and lead to blurred or pixelated printed images. Please pay attention to the DPI meter (see below) to ensure a properly printed image.

Furthermore, if an image has a DPI that has been raised artificially, it will lead to a false positive situation, and cause blurred or pixelated prints. We will not be held liable for blurred or pixelated prints resulting from an artificially raised DPI.

Color perception can vary from monitor to monitor because of different screen settings. Therefore, please note that what is seen on the monitor will not necessarily match what is subsequently printed.

DPI Meter
The DPI Meter shows when you upload an image, and indicates the quality of the uploaded file based on resolution requirements. The DPI Meter will not show for EPS files, as they are vector-based images and not raster-based. The DPI Meter should not be used as a guide for positioning of image contents. Please pay attention to safety and marking lines when considering position of contents.

The DPI Meter will show the quality of an uploaded image quality as either:

  • Good DPI
  • Good – Good DPI will show as green. This indicates the image is above the minimum recommended DPI and doesn’t need to be changed to be printed.
 
  • Acceptable DPI
  • Acceptable – Acceptable DPI will show as yellow. This indicates the image is below the recommended DPI. The image can still be printed, but may not reach optimal print quality. Shrink the image to reach Good DPI.
 
  • Bad DPI
  • Bad – Bad DPI will show as red. The image DPI is too low to be printed. Please shrink the image or upload/choose another.

 

Enlarging a raster-based image may lead to insufficient image quality. This will be documented in the error message below the DPI meter.

You’ll need to check and confirm your design in the product preview before you can finalize your order. Complaints based on listed warnings in the product preview will not be accepted.

Color Conversion
Any graphics files submitted as RGB will be converted to CMYK. This conversion may change the colors and final appearance of the print, leading to undesired results.

Pantone colors cannot be specified in the design tool. Please use the Upload My Design option and specify Pantones within your graphics software.

Materials

Vispronet Materials

The Vispronet® team is proud of our ability to print at the highest possible resolutions and outputs, as this ensures your display grabs attention and engages prospective customers. Therefore, to keep up this level of quality, we print on a variety of materials.

 

 

Polyflag
Polyflag is a polyester-based fabric material that offers excellent through print and great resistance to tearing.

Material Info Recommended Uses
Polyflag Standard FR
  • Weight: 3.25 oz/yd²
  • Made for year-round use
  • Suitable for single-reverse and double-sided prints
  • Flame-retardant material
  • Durable, long-lasting material
  • Brilliant color reproduction
  • Flags
  • Bowflag®
  • Pole Banners
Polyflag Standard Mesh FR
  • Weight: 3.25 oz/yd²
  • Durable mesh structure
  • Flame-retardant material
  • Lightweight material that flies well
  • No hemming required
  • Light stretch - superior durability
  • Flags
  • Mesh Banners


Polydeco
Polydeco is also a polyester-based fabric material, and offers brilliant color reproduction.

Material Info Recommended Uses
Polydeco Cotton
  • Weight: 5.03 oz/yd²
  • Woven polyester
  • Cotton-like appearance
  • Promotional Cafe Umbrellas
Polydeco Deluxe
  • Weight: 6.06 oz/yd²
  • Knitted opaque polyester
  • Banner Stands
  • Pop Out Banners
  • Display Dice & Cylinders
Polydeco Deluxe Stretch FR
  • Weight: 5.03 oz/yd²
  • Wrinkle resistant
  • Flame-retardant material
  • Very slight stretch
  • Table Throws & Runners
  • Indoor Fabric Banners
Polydeco Opaque FR
  • Weight: 7.67 oz/yd²
  • 100% opaque with black back
  • Heavyweight-knitted polyester
  • Wrinkle-resistant
  • Flame-retardant material
  • Pop Up Portable Booths
  • Banner Stands
  • Indoor Fabric Banners
Polydeco Backlit FR
  • Weight: 8.28 oz/yd²
  • Woven polyester
  • Made especially for backlighting
  • Flame-retardant material
  • Pop Up Portable Booth Backlit Straight
  • Pop Up Portable Booth Backlit Curved
Polystretch FR
  • Weight: 5.30 oz/yd²
  • Super stretchy knitted polyester
  • Stain-resistant
  • Wrinkle-resistant
  • Flame-retardant material
  • Pop Up Portable Booth 3D w/ Stretch Panels
  • Stretch Table Throws
  • Stain-Resistant Table Throws


Vinyl
Vinyl is polyester with a vinyl coating, and is weather resistant and UV protected.

Material Info Recommended Uses
Vinyl 12 oz. Mesh
  • Weight: 12.00 oz/yd²
  • 40% wind blow-through
  • Matte finish
  • Weather resistant
  • UV protected
  • Anti-curl
  • Fence Banners
Vinyl 13 oz. Standard
  • Weight: 13.00 oz/yd²
  • Matte finish
  • Weather resistant
  • UV protected
  • Anti-curl
  • Banner Stands
Vinyl 13/18/23 oz. Opaque
  • Weight: 13.00/18.00/23.00 oz/yd²
  • Satin finish
  • Double-sided printing available
  • Weather resistant
  • UV protected
  • Anti-curl - super smooth
  • 100% opaque
  • Banner Stands
  • Pole Banners


Photopaper
10mil thin material.

Material Info Recommended Uses
Photopaper
  • Satin finish
  • High opacity
  • Sidewalk Signs


Sundeco
Sundeco is a polyester-based material that can be printed utilizing UV or dye-sub printing technology.

Material Info Recommended Uses
Sundeco FR 6 oz. - printed with digital ultra-violet technology which results in a surface print
  • Weight: 6.00 oz/yd²
  • Flame-retardant
  • fabric with protective acrylic coating (soft rubberlike surface, foldable)
  • Waterproof up to 2000mm water scale
  • Stain-resistant
  • Print has good scratch resistance
  • Superior lightfastness
  • Pop Up Advertising Tents
  • Star Tents
  • Promotional Chairs
  • Umbrellas
  • Pole Banners
  • Stain-resistant table throws
  • Banners
Sundeco FR 6 oz. - printed with digital dye-sublimation technology which results in a print that is ingrained in material
  • Weight: 6.00 oz/yd²
  • Flame-retardant
  • canvaslike (comparable to Sunbrella®)
  • Waterproof up to 2000mm water scale
  • Print is scratch proof
  • Good lightfastness
  • Pop Up Advertising Tents
  • Star Tents
  • Umbrellas


Corrugated Plastic
4mm thick durable corrugated plastic.

Material Info Recommended Uses
Corrugated Plastic
  • Weather resistant
  • UV resistant
  • Stain and scratch resistant
  • Similar to Coroplast®
  • Signs
  • Yard Signs


PVC
PVC is a high-impact strength material. 

Material Info Recommended Uses
PVC Opaque
  • Lightweight sheet
  • Transparent material
  • Available in 14mil and 20mil strengths
  • Hardcase Trolley w/ Graphic Banner
  • Hanging Signs


Posterboard
White solid bleached sulphate board (SBS). 

Material Info Recommended Uses
Posterboard
  • Thickness: 18pt
  • Matte finish
  • Coated one side
  • Hanging Signs

 

FR - flame-retardant material. Many different fabric options listed above have FR options available. Please Contact Us to inquire about FR options not listed above.

Care & Cleaning

In order to enjoy your product for an extended period of time, you should observe the following instructions regarding treatment and cleaning.

1. Treatment

  • Products must not come into contact with trees, wires, poles or walls. 
  • Washing the products must be done as needed. If a product becomes too dirty, it may no longer be possible to achieve satisfactory washing results.
  • Damage that occurs to the product requires immediate repair to maintain its durability. 


2. Washing, drying, ironing, steaming

Before washing, it is advisable to remove all items that could cause damage.

Material Used For Cleaning/Washing Drying Ironing/Steaming
Polyflag Bowflag® products, Flagpoles, Flags, Pole Banners, Promotional Backpacks, Tent Bows, Tent Leg Drapes  Wash in household washing machines on warm water setting of 105°F (40°C) on low-spring speed with the addition of mild, color-safe (without bleach) washing detergent and a color catcher. Remove from machine immediately after cycle is completed. For Banner Stands/Frames, reinstall prints right away to prevent shrinking.  Hang wet to air dry. Do not fold wet. It's recommended you use a steamer to remove wrinkles. If you don't have a steamer, you can iron these products but take caution and ensure your iron is set to the lowest possible setting.
Polydeco Banner Stands, Pop Up Portable Booths, Pop Out Banners, Tri-Banner Displays, Portable Counters, Backdrop Banner Stands, Table Throws, Table Runners, Display Dice, Display Cylinders, Umbrellas Wash in household washing machines on cold water setting of 105°F (40°C) with the addition of mild, color-safe (without bleach) washing detergent and a color catcher. Remove from machine immediately after cycle is completed. For Banner Stands/Frames, reinstall prints right away to prevent shrinking.  Hang wet to air dry. Do not fold wet.  It's recommended you use a steamer to remove wrinkles. If you don't have a steamer, you can iron these products but take caution and ensure your iron is set to the lowest possible setting.
Vinyl Banner Stands, Pole Banners, Vinyl Banners Remove dirt, debris, dust, etc. with a damp cloth. Do not wash in a household washing machine. Let air dry. Do not iron or steam.
Photopaper Sidewalk Signs Do not clean. N/A Do not iron or steam.
Sundeco Pole Banners, Tents, Chairs, Tent Walls, Tent Leg Banners Wipe off products with a mild-cleaning agent like soap. Do not wash in a household washing machine. Let air dry. Do not fold wet. Do not iron or steam.
Coroplast® Yard Signs Remove dirt, debris, dust, etc. with a damp cloth. Do not wash in a household washing machine. Let air dry. Do not fold wet. Do not iron or steam.
PVC Hardcase Trolley with Graphic Banner Remove dirt, debris, dust, etc. with a damp cloth. Do not wash in a household washing machine. Let air dry. Do not fold wet. Do not iron or steam.


3. Dry cleaning

  • As a fundamental rule you should refrain from dry cleaning our products as no guarantee can be given for the color fastness as a result of the solvents used in dry cleaning.

Production: How Quick?

Production: How Fast Until Your Order's Printed

We have one of the fastest turnarounds in the industry, and can get your product(s) to you when you need it. 

Specifying Production

Production options are available in the Production & Shipping tab of the configuration tool. To see available production options:

  1. Click the green "Get Started" button on any product page
  2. Select one of the following options: 
    • "I Want to Design Online with Visprodesign®." Visprodesign® is our proprietary design software that allows you to quickly and easily create your designs. Click here to learn more about Visprodesign®.
    • "I Want to Upload My Design." This option allows graphic designers and those familiar with professional graphics software (Adobe Photoshop, Illustrator, etc.) to download and design on templates. Learn more about uploading your design
    • "I Want to Order Hardware." If you are just looking to order hardware (pole sets, weights, accessories, etc.), you can do so by selecting this option. Most hardware-only orders placed by 1 p.m. EST Monday through Friday ship out the same day.
  3. Configure your product. The last tab in any configuration is "Production & Shipping"
  4. Available Production options will be listed at the top

 

Production Times
We offer five production times for most orders with custom prints:

  1. 4-6 Business Days – We will produce and ship out your order within 4-6 business days from the time your artwork is approved. This is our standard production time and there is no additional charge.
  2. Third Business Day – We will produce and ship out your order within 3 business days from the time your artwork is approved. This option includes a rush charge. Please note Third Business Day production may not be available for orders with large quantities. 
  3. Second Business Day – We will produce and ship out your order within 2 business days from the time your artwork is approved. This option includes a rush charge. Please note Second Business Day production may not be available for orders with large quantities. 
  4. Next Business Day – We will produce and ship out your order within 1 business day from the time your artwork is approved. This option includes a rush charge. Please note Next Business Day production may not be available for orders with large quantities. 
  5. Same Business Day: We will produce and ship out your order within the same business day from the time your artwork is approved. This option includes a rush charge. Please note Same Business Day production is not available for all products or larger quantity orders. 


Artwork Production
You can see Production cut-off times by:

  • Looking under the Production & Shipping Tab
  • Checking your Order Confirmation

Please adhere to cut off time in order to meet delivery date. If you miss a cut-off time, then cut-off time and the delivery date will automatically update in your account area for visibility.

Click "Change" to estimate delivery dates based on a selected cut off date up to 2 weeks in advance. This is not for intended for scheduling a delivery that involves holding the order at our facility.

  1. Click “Change”
  2. Click the date in the white box
  3. A calendar will pop open will available dates. Click the date you wish to make your cut-off time

Shipping

ShippingShipping: How Soon Until Your Order Arrives

Same-Day Shipping

Most hardware (with quantities of up to 30 pieces in most cases) is eligible for same-day shipping if the order is received by 1 p.m. EST. 

Specifying Shipping

Shipping options are available in the Production & Shipping tab of the configuration tool. To see shipping options:

  1. Click the green "Get Started" button on any product page
  2. Follow the configuration tool steps
  3. The last tab in any configuration is "Production & Shipping"
     
  4. To see Shipping options for your order, enter your Zip Code and click Estimate
     
  5. Select your chosen Shipping Method (either UPS or FedEx)


Shipping on Your Account

To ship on your UPS or FedEx account:

  1. If you haven’t registered an account with Vispronet, do so by clicking here.
  2. Find the product you wish to order and click the green "Get Started" button to configure options
  3. On the "Production & Shipping" tab, choose the address your order will ship to in the Address Book drop down menu
  4. Choose UPS or FedEx by clicking the appropriate button
  5. Click "Ship on my UPS account" or "Ship on my FedEx account"
  6. Enter your UPS or FedEx account number when prompted
  7. Click "Add to Cart"

 

While Vispronet will not charge you for shipping, you will be charged by your selected carrier.


Checking on Your Shipment

To check on your shipment:

  1. Log in to your account
  2. Click "Account" in the top right
  3. Under "My Account," click "Order History"
     
  4. To see the shipping status of your order, click the icon under Shipping
     

 

Shipping: What To Do If You Need Your Order Sent Elsewhere

Occasionally, you might need to have your Vispronet® order shipped somewhere else. A number of scenarios might have happened:

  • you booked a different hotel than the one you were originally staying at
  • your trade show is in a different city, state or even country
  • your event isn’t until much later, and you need the item(s) held
  • you put an incorrect address in at the time of shipment
  • you’re not going to be home when the order arrives, and want it sent somewhere else, such as your office

Regardless of the reason, your order is going to Point A, and you need it to go to Point B. What are you to do? Well, luckily both UPS and FedEx have you covered.

 

UPS My Choice®

If your package has been shipped by UPS (usually identified by a tracking number starting with “1Z”), you have a recourse in the form of UPS My Choice®. My Choice is offered in two service tiers: a free “member” tier and a paid “premium” tier. The table below explains the differences between the two tiers.

Main Features Free Member Tier Paid Premium Tier
Delivery alerts
Delivery planning
Estimated delivery times
Shipment releases authorized
Can be held at a UPS Customer Center
Leave At instructions
Can be left with a neighbor
Will be delivered to a UPS Access Point® location $
Package will be delivered another day $
Package will be delivered to another address $
Upgrade UPS SurePost® packages to Ground $
Confirm delivery windows $

 

If you’d like to sign up for either tier of the UPS My Choice® program, you can do so at the UPS website.

 

FedEx Delivery Manager®

If your order has been shipped by FedEx (identified by a 12-digit tracking number if FedEx Express or a 15-digit tracking number if FedEx Ground), you can set up alternate package handling options through their FedEx Delivery Manager® program. The FedEx Delivery Manager® program offers several different features to help facilitate getting your package where it needs to go, including:

FedEx Delivery Manager® Program
Redirect your package to any FedEx location in the country
Give your FedEx driver specific delivery instructions
Customize your package's delivery time
Redirect your package to another non-FedEx address
Remotely sign for your package
Hold your package for pickup if you're on vacation or otherwise away
Receive delivery notifications or other info as necessary

 

The FedEx Delivery Manager® program is free of charge. You can sign up at the FedEx website.

 

If you need help with signing up for UPS My Choice® or the FedEx Delivery Manager® program, please see here for UPS or here for FedEx.


Shipping Damage

If you find your item has damage after it has been shipped, please Contact Us to discuss replacement and return options.

Notice

We reserve the right to adjust shipping methods based on production volume to meet your delivery date without refunding production or shipping charges.   

Payment Methods

Online Orders: 

Vispronet® accepts all major credit cards including VISA, MasterCard, American Express and Discover Card.

Offline Orders: 

Orders placed over the phone or via email can be paid with all major credit cards, including those listed above. If you have an outstanding invoice or payment due for an offline order, you can use our Submit Payment page to make a payment. 

 

 

Live Chat
Online Chat is Available: Mon - Thurs: 9am - 7pm ET
Fri: 8am - 5pm ET 877-822-0201