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How to Order
To order from Vispronet, simply register an account or login and then visit the product page of the item you want to order, click the green Get Started button and select one of the following (note all options may not appear depending on product):
Design Online with Visprodesign®
The Visprodesign® tool allows you to easily create a design using our clip art library or your own photos. Once you’ve configured your product the way you want, click "Design Online" to begin designing your product. You can order both prints and hardware or just prints. You will see a proof before checking out, which will need to be approved before your order can be placed and your project printed. Items that are able to be designed with Visprodesign® will feature the Visprodesign® tag.
Upload My Design
This option allows you to download a template to place your design on using professional design software. You can upload your design once your order has been configured and placed. You can order both prints and hardware or just prints. The configuration summary will contain a link to the current graphic template for the product you are interested in. Please take the time to download this file if you wish to upload your artwork. After paying for your order, design and upload your graphic using the appropriate template for each product ordered. If you have requested a proof, it will be e-mailed to you for approval before the project goes to print. Orders without a requested proof or standard graphic check are automatically sent to production if they pass the standard graphic check.
Order Hardware Only
Select this if you’re only looking to order hardware. Place your order before 1 p.m. EST for same-day shipping.
Configuring Your Order
- Quantity
If you are uploading your artwork and ordering more than one of a particular printed product, you will be asked to let us know the number of designs you will be using as well as how many prints you want of each design.
For example, you may choose to purchase 4 Bowflag® banners, opting for 3 prints of one design, 1 print of a second design. In this example, you would simply choose:
- Quantity: 4
- Number of Designs: 2
- Quantity Design 1: 3
- Quantity Design 2: 1
If you are using Visprodesign® to create your artwork, each design will have to be submitted individually. You will still be able to order multiple quantities of the same design.
- Accessories
From there, you can move to the next tabs available for your product which may include options like bases, accessories, services and shipping. Each option you add to your product or change will update the configuration summary on the right side of the page.
- Service
Under the service tab, you have the option to select professional graphics checking and the ability to receive a PDF proof before printing. If you are uncertain about your graphic, we highly suggest making use of these features. This option is only available if you select Upload My Artwork.
- Adding to Cart
Once you have made all the selections necessary for the product you are interested in, the total price will be displayed to the right. If everything matches up with what you need, simply click "Design Online" or "Add to Cart" before choosing any additional displays or other products you may be interested in. Repeat the configuration process for each product you are interested in being sure to choose "Design Online" or "Add to Cart" at the end of each process.
- Checkout
When you have everything you need in your cart you can log in and proceed to checkout. Select shipping options for your products and delivery addresses if you haven't already done so. For your convenience we accept Visa, MasterCard, American Express and Discover Card through our secure online checkout.
- Status Updates
At any point, you can log into your account to see where your order is in the production process and to see tracking information after the product leaves our facility.
While we strive to make this process as simple as possible, if you have any questions or concerns please feel free to contact us.
Graphics
How do I prepare my artwork for print and how do I get it to you?
To get your artwork to us, please follow these steps:
- Design your artwork on the graphic templates provided. Graphic templates can be found on every product detail page within the product summary underneath the price information and in the download section next to the main image. For custom size products please refer to the template in the product summary as it updates instantly as you change size and other specifications. Once you place your order, you can also find a link to your graphic template in your order summary.
- A complete overview of graphic templates can also be viewed, e-mailed or downloaded right from here or refer to the product detail page if not available in this list.
- Now that you have the template, please follow our graphic requirements when designing. Additional information about the graphic checking process can be found here.
- Once your graphic is ready, please sign into your account and go to graphic upload. Select the order that contains the product you want to upload the artwork for and select the specific product as well as the image if available. Upload your graphic file and wait until your upload has been confirmed. You will also receive an e-mail about your successful upload. We will take it from here and inform you about the results of your graphic check.
- Graphics for orders processed offline can be uploaded here. Should you experience problems with our upload tool, please e-mail or call us and we will find an alternative way to get your graphic to us.
Artwork Checking Help
If your artwork checking report indicated your graphics weren't workable, please see below for how best to resolve your issue. Click the Failure or Warning in the table below to be taken to it.
Please note: If you approved your artwork and it comes through to us with a resolution or quality warning, we will reach out you via email to ensure that you're aware you're approving your artwork despite the warning. Your order will be on hold until we receive this confirmation in text or writing.
| FAILURES | WARNINGS | |
| Fonts | Resolution Check | |
| Linked Images | PANTONE® Colors | |
| Templates | Type | |
| Artwork Quality |
Click the 
icon to watch a video showing how to resolve the indicated failure or warning.
Failures
These are errors that will need to be fixed before your project can be printed.
- Fonts
Failure Message: Some fonts used in the artwork are not outlined. Please outline all fonts before submitting artwork.
Click on the design program you are using.
- Go to Select > Select All. It doesn't matter if other graphic elements are selected.
- Select Type > Create Outlines from the menu. The text characters now have editable paths, or outlines, around them. They are no longer text, but vector graphics, and can be edited as such.
- Note: It's good practice to keep an editable copy of your document as an AI file before you convert text to outlines and save the file as a PDF. This way, you can come back and later edit it non-destructively, instead of having to recreate the artwork with text again.
- It is not necessary to convert fonts to outlines with Photoshop image files.
- Go to Edit> Select All. It doesn't matter if other graphic elements are selected.
- Select Type > Create Outlines from the menu. The text characters now have editable paths, or outlines, around them. They are no longer text, but vector graphics, and can be edited as such.
- The process is called Convert Font to Curves.
- Note: We don't accept Corel files. Please convert fonts before saving the file as a PDF.
- Linked Images
Failure Message: Artwork is missing linked image files. Please embed all linked images before resubmitting artwork.
Click on the design program you are using.
- In your Illustrator (.ai) file, select File > Place.
- In the pop-up window, select the image you'd like to place.
- To embed the image, make sure the LINK checkbox is not selected.
- Select Place and your image will be embbedded in your document.
- In existing files with linked images, open the Links panel. A gray icon indicates the file is embedded, no icon indicates the file is linked and a red X icon indicated the linked artwork is missing.
- To embed a linked image, select the file that is linked in the Links panel. Click on Go To Link button at the bottom of the Links panel.
- In the bar at the top of the screen, select Embed.
- In your Photoshop (.psd) file, select the layer you wish to embed.
- Right click on the layer and select "Embed Linked."
- In your InDesign file (.indd), select File > Place.
- In the pop-up window, select the image you'd like to place.
- Click Open
- Click anywhere in your document to place the image file.
- In the Links panel, right click on the linked image and select Embed Link.
- The process is called Publish as PDF.
- Note: We don't accept Corel files. Please save the file as a PDF.
- Templates
Failure Message: Artwork was not on correct template. Please use a provided template and ensure that all artwork is placed on and fits within the limits of the template. Please do not change the "Artboard" or "Canvas" size of the template.
Failure Message: Artwork was not on a template. Please use a provided template and ensure that all artwork is placed on and fits within the limits of the template. Please do not change the "Artboard" or "Canvas" size of the template.
- Templates make it easy and quick for our art team to put your designs through our system and into production. Neglecting to use our templates may result in shipping delays and/or additional rush charges.
- See how to place your artwork on our templates. Click the design program you're using:
- Illustrator
- Photoshop
- InDesign
- Be sure you or your designer uses the correct template to ensure all elements of your design are where you want them.
- To ensure the correct settings are applied, please download our Print Ready PDF preset. Read our Job Options instructions for more information.
Click Image for Larger Version
Warnings
These are errors that should be addressed before your project goes to production.
- Resolution Check
Warning Message: Provided artwork, or elements in the artwork, fall below our minimum suggested resolution for digital chemical dye printing, but can still be printed. Prints may appear blurry or pixelated so for higher print-quality please upload artwork with at least 360 dpi. If your original image falls below the required 360 dpi, changing it to 360 dpi in Photoshop® will not improve the print quality. Complaints based on this warning will not be accepted.
Warning Message: The resolution of your artwork is in question. Please review what your artwork will look like in full size.
Warning Message: Provided artwork, or elements in the artwork, fall below our minimum suggested resolution for UV printing, but can still be printed. Prints may appear blurry or pixelated so for higher print-quality please upload artwork with at least 800 dpi. If your original image falls below the required 800 dpi, changing it to 800 dpi in Photoshop® will not improve the print quality. Complaints based on this warning will not be accepted.
Click on the design program you are using.
- Right click on the template PDF file and select "Open with ..." and select your version of Adobe Photoshop.
- In the dialog window, select Page 2 and change the resolution to match substrate. Change mode to CMYK. Leave all other settings as is. The templates are set up 1:10 scale (1 inch = 10 inches).
- After opening the template, you will have an artboard similar to this:
- Create a new layer below the template, and design your artwork in this layer. Do not edit the canvas size or make any changes to the image size.
- After artwork is complete, delete template lines and save file as a PSD or TIFF file for best quality.
- Flatten layers will reduce file size, but it is not necessary. You must delete the template layer if flattening.
- Please note: Placing low-resolution artwork (i.e. web graphics into your file will not increase the quality of the image, only the resolution.
- Please note: All image files must be created at the required resolution. Simply changing the resolution to meet our requirements will pass the resolution check, but will not increase the quality of the artwork.
- If using Adobe Illustrator or InDesign, the resolution of placed images may cause warnings if they are below our requirements. Please refer to previous steps to create images with proper resolution.
- In Illustrator only:
- Please ensure your Document Raster Effects Settings are set at the required resolution.
- Select effect > Document Raster Effects Settings.
- Change Mode to CMYK. Under Resolution, select Other and fill in resolution to match substrate. Select Transparent background. Leave all other settings as is.
- This will allow all effects (drop shadows, glows, etc) to be the required resolution and not cause a warning. This will not change the resolution of placed images that are below the requirements. If saving file as a PDF please use our PDF Job Options to override the default 300ppi. The Adobe Distiller file is available our our website to download and install.
- PANTONE® Colors
Warning Message: PANTONE® color(s) were detected. An attempt to match these colors will be made. Due to the limitations of digital printing, some PANTONE® colors cannot be matched with 100% accuracy.
Warning Message: Your artwork contains PANTONE® color(s) that cannot be accurately color matched. We only attempt to match PANTONE® colors with the suffix C (Coated), U (Uncoated), CP (Coated Process), or UP (Uncoated Process). Please ensure all PANTONE® colors match above types if you would like them color matched. When designating PANTONES, please be sure to use the following naming convention: PANTONE (PANTONE® Number) (Suffix). Examples: PANTONE 185 C, PANTONE Red 032 C
Warning Message: The PANTONE® color(s) referenced in your artwork cannot accurately be reproduced. Due to the limitations of CMYK color space, we cannot guarantee a close match to the color(s) that you defined in your artwork. For CMYK color simulation, please reference a PANTONE® Color Bridge book. Color deviations as a reason for complaint will not be accepted.
Click on the design program you are using.
- Create and/or select the area you wish to fill with a PANTONE® color.
- Click the Fill swatch at the top left of the screen.
- In the bottom left corner, click the Swatch Libraries Panel.
- Go to Color Books > PANTONE + Solid Coated.
- This will bring up swatches to choose from. If you had a PANTONE® in mind, type it's number into the search bar.
- Once you've found your color, make sure the desired color area is selected and click the color you want.
- Note: We only attempt to match PANTONE® colors with the suffix C (Coated), U (Uncoated), CP (Coated Process), or UP (Uncoated Process). Please ensure all PANTONE® colors submitted match listed suffixes.
- Create and/or select the area you want to assign the PANTONE® color to.
- Click Fill at the top left of the screen.
- Click Color Picker in the top right or the drop down window.
- Choose Color Libraries.
- Choose PANTONE + Solid Coated, and use the arrows to navigate to your preferred color. Click your color.
- Note: We only attempt to match PANTONE® colors with the suffix C (Coated), U (Uncoated), CP (Coated Process), or UP (Uncoated Process). Please ensure all PANTONE® colors submitted match listed suffixes.
- Create and/or select the area you wish to fill with a PANTONE® color.
- Go to the Swatches panel on the right and click the drop down in the upper right.
- Choose New Color Swatch.
- In the New Color Swatch box, select PANTONE + Solid Coated from the Color Mode dropdown menu.
- Type the number of your PANTONE® in the box beside PANTONE® or search for your color.
- Once you've found/chosen your color, click OK.
- With your area selected, pick your PANTONE® from the Swatches menu on the right.
- Note: We only attempt to match PANTONE® colors with the suffix C (Coated), U (Uncoated), CP (Coated Process), or UP (Uncoated Process). Please ensure all PANTONE® colors submitted match listed suffixes.
- Create and/or select the area you wish to fill with a PANTONE® color.
- Go to Fill and open your PANTONE® color palette of choice.
- Choose your color. If you have a number in mind, hold shift and click any color to bring up a search box. Type your PMS color number in that box and it will move your cursor to the exact color you searched for.
- Click your color of choice.
- Note: We don't accept Corel files. Please save the file as a PDF.
- Note: We only attempt to match PANTONE® colors with the suffix C (Coated), U (Uncoated), CP (Coated Process), or UP (Uncoated Process). Please ensure all PANTONE® colors submitted match listed suffixes.
- Type
Warning Message: Some of your type was not within the safety area and may get cut off. Please position all important design elements and text within the gray image safety line. Complaints based on this warning will not be accepted.
- The gray guideline shows the area of the product where design elements can be safely placed. Design elements outside the image safety line are at risk of being trimmed, hemmed,or in the way of other finishing processes which may distort the design such as pole sleeves and grommets. Background color or images should extend to the pink bleed line to ensure full coverage after finishing.
- Artwork Quality
Warning Message: Elements in the artwork are low quality for the current resolution. This may cause these elements to print blurry or pixelated. Please review proof closely to check for blurry or pixelated elements. Note: Simply raising the resolution of a low quality image in Photoshop® will not improve the print quality.
- Using high resolution (dpi) images is essential to printing a clear, quality image without pixelation or blur. Please make note of the recommended image dpi before designing your product(s).
Click Image for Larger Version
Pantone to CMYK Values
The below reference PANTONE and CMYK values are for the following products:
- Colored Table Throw with Logo Print
- Colored Fitted Table Throw with Logo Print
- Colored Stretch Table Throw with Logo Print
- Colored Convertible Table Throw with Logo Print
- Colored Fitted Round Table Throw with Logo Print
- Colored Accent Table Runner with Logo Print
| Color | Reference PANTONE* | CMYK* | Color | Reference PANTONE* | CMYK* | |
 Red |
187 CP | 5,100,71,22 |  Burgundy |
216 CP | 12,96,26,50 | |
 Orange |
165 CP | 0,68,98,0 |  Yellow |
123 CP | 0,21,88,0 | |
 Green |
341 CP | 100,0,67,30 |  Dark Green |
350 CP | 80,24,69,70 | |
 Light Blue |
284 CP | 58,17,0,0 |  Blue |
286 CP | 100,72,0,0 | |
 Teal |
321 CP | 100,2,32,12 |  Dark Blue |
289 CP | 100,76,10,65 | |
 Purple |
275 CP | 100,100,8,43 |  Gray |
423 CP | 21,14,14,38 | |
 Brown |
476 CP | 32,67,63,78 |  Black |
Process Black CP | 20,20,20,100 |
* The Reference PANTONE and CMYK colors listed above are for reference only. We cannot guarantee an exact match.
Visprodesign
Our proprietary Visprodesign® tool affords you the ability to quickly and easily create custom flags, banners, Bowflag® feather flags and many other products without the need for graphic design knowledge. You’ll be able to create your custom design from your images and our library of templates, clip art files and photos.
It’s easy to use Visprodesign® to create your design. Look for the Visprodesign® label (as seen on the left) to see if the tool is available for your chosen product. Before you get started creating your design, you’ll need to configure the product’s size and other features. Once this is done, you’ll be able to start creating your truly creative flag designs. .
Take advantage of Visprodesign® and save time and money on expensive graphic design programs. Give it a try on any applicable product.
Design Templates
Don't fret if you need design inspiration or do not have a design in mind. We offer a wide selection of predesigned templates that can be applied to your product.
These designs can be found under the Image tab in the Visprodesign® tool and clicking "Select Design Template." (Click image on right for larger version)
From there, you can search for particular designs or view categories to get overall ideas. Once you find a design you wish to use, select to apply it to your product. You can also choose to apply it to all sides for multiple-sided products. (Click image on left for larger version)
Design templates consist of text, background and clipart elements. These elements can be individually adjusted or deleted to create a truly custom design. You can additionally customize design templates with your uploaded images and text and clipart additions from our clipart library. When using a design template, you’ll want to make sure all elements are positioned correctly within the image safety line, as well as the marking line (if applicable). The background of the design should extend all the way out to the solid line to avoid white margins. You'll also want to take into consideration finishing options like eyelets and grommets.
The product preview will show you how the design template will look, and must be approved before you can finalize your order.
Features
Visprodesign® allows you to create your design easily without the need for expensive graphic design programs. The ease of Visprodesign® comes with its features. Click the 
icon to get more information.
Changing Colors
It’s important to use the right colors for your design. To change colors, you have the following options:
- Change background color
- Change colors in clipart
- Change colors of text
Please note our system does not support changing the colors of uploaded images. If you want your uploaded image to have different colors, you’ll need to make these changes in a graphic design program.
Design Templates
Design Templates are premade designs that exist within our system. These templates are fully customizable, and consist of text, image, clipart and background elements. All elements can be customized in color, size, font, etc. or removed if not desired. Furthermore, templates can feature your uploaded images or clipart elements from our clipart library. Please visit our Design Templates page for additional information.
Zoom
Zooming in or out on your design can give you a more detailed overview, particularly with larger images. The zoom options feature magnifying glasses indicating zoom in and zoom out.
Bring Selection
You can place elements according to position with the Bring Selection options. You can bring an element to the forefront of the design, or place it behind another element.
Display Grid
To achieve accurate positioning of image and text elements, you can use either the large or small Display Grid. The grid will not be printed upon finalizing your order.
Undo/Redo
You can easily undo a change you made to the design by clicking the undo icon. If you change your mind about undoing it, click the redo icon to make the change.
Copy
The Copy icon allows you to easily duplicate image and text elements.
Position
You can center text or images horizontally and vertically to the left, center or right of the template. Simply select the element you wish to position. Then, visit the Image or Text tab (depending on whether the element is an image or text) and position it by clicking the appropriate icons.
Flip/Rotate/Scale
You can flip images or text 180° by clicking the Flip icons on the Image or Text tabs. These can also be rotated or scaled to size with the Rotate and Scale adjustment options.
Fit to Template
Fit to Template fits text and image elements to the entire template based on vertical and horizontal space. You will need to ensure important image and text elements are within the safety line.
Maintain Aspect Ratio
To avoid stretching your images out of proportion, you’ll want to ensure the Maintain Aspect Ratio box is checked.
Element Selection Options
Move – Clicking and holding the Move icon allows you to move the selected element around on the template.
Rotate – Clicking and holding the Rotate icon allows you to rotate the selected element.
Resize – Clicking and holding the Resize icon allows you to resize the selected element.
Trash – Clicking the Trash icon deletes the selected element.
Step By Step Guide
Our step by step guide is broken into three parts: Selecting Your Product, Using Visprodesign® and Checking Out. Click a thumbnail below to learn more.
- Selecting Your Product
- Using Visprodesign®
- Checking Out
Upload Requirements
To ensure Visprodesign® creations result in high-quality prints, uploaded images must comply with the following requirements:
Copyright
By uploading a file (photo, design, trademark, slogans, etc.), you agree to the following terms:
- You are the owner of the copyright or the original file.
- The file does not violate the copyright of a third party.
- Vispronet will not be held liable for copyright violations and will refer any claims back to the customer.
File Formats
The following file formats are accepted: JPEG, TIFF, EPS, SVG and PNG. The maximum allowed file size is 200 MB.
Resolution
Resolution is a measure of image quality in the printing process. The higher the image resolution, the better the print quality will be. We require a minimum resolution of 360dpi for textile (fabric) and 800dpi for other materials (vinyl, rigid materials, etc.).
Please note that despite high resolutions, some graphic elements, namely small and thin lines, can fail to properly print.
Resolution can be impacted when an image is enlarged, and lead to blurred or pixelated printed images. Please pay attention to the DPI meter (see below) to ensure a properly printed image.
Furthermore, if an image has a DPI that has been raised artificially, it will lead to a false positive situation, and cause blurred or pixelated prints. We will not be held liable for blurred or pixelated prints resulting from an artificially raised DPI.
Color perception can vary from monitor to monitor because of different screen settings. Therefore, please note that what is seen on the monitor will not necessarily match what is subsequently printed.
DPI Meter
The DPI Meter shows when you upload an image, and indicates the quality of the uploaded file based on resolution requirements. The DPI Meter will not show for EPS files, as they are vector-based images and not raster-based. The DPI Meter should not be used as a guide for positioning of image contents. Please pay attention to safety and marking lines when considering position of contents.
The DPI Meter will show the quality of an uploaded image quality as either:
- Good – Good DPI will show as green. This indicates the image is above the minimum recommended DPI and doesn’t need to be changed to be printed.
- Acceptable – Acceptable DPI will show as yellow. This indicates the image is below the recommended DPI. The image can still be printed, but may not reach optimal print quality. Shrink the image to reach Good DPI.
- Bad – Bad DPI will show as red. The image DPI is too low to be printed. Please shrink the image or upload/choose another.
Enlarging a raster-based image may lead to insufficient image quality. This will be documented in the error message below the DPI meter.
You’ll need to check and confirm your design in the product preview before you can finalize your order. Complaints based on listed warnings in the product preview will not be accepted.
Color Conversion
Any graphics files submitted as RGB will be converted to CMYK. This conversion may change the colors and final appearance of the print, leading to undesired results.
Pantone colors cannot be specified in the design tool. Please use the Upload My Design option and specify Pantones within your graphics software.
Materials
The Vispronet® team is proud of our ability to print at the highest possible resolutions and outputs, as this ensures your display grabs attention and engages prospective customers. Therefore, to keep up this level of quality, we print on a variety of materials.
Polyflag
Polyflag is a polyester-based fabric material that offers excellent through print and great resistance to tearing.
| Material | Info | Recommended Uses |
| Polyflag Standard FR |
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| Polyflag Standard Mesh FR |
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Polydeco
Polydeco is also a polyester-based fabric material, and offers brilliant color reproduction.
| Material | Info | Recommended Uses |
| Polydeco Cotton |
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| Polydeco Deluxe |
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| Polydeco Deluxe Stretch FR |
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| Polydeco Opaque FR |
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| Polydeco Backlit FR |
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| Polystretch FR |
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Vinyl
Vinyl is polyester with a vinyl coating, and is weather resistant and UV protected.
| Material | Info | Recommended Uses |
| Vinyl 12 oz. Mesh |
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| Vinyl 13 oz. Standard |
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| Vinyl 13/18/23 oz. Opaque |
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Photopaper
10mil thin material.
| Material | Info | Recommended Uses |
| Photopaper |
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Sundeco
Sundeco is a polyester-based material that can be printed utilizing UV or dye-sub printing technology.
| Material | Info | Recommended Uses |
| Sundeco FR 6 oz. - printed with digital ultra-violet technology which results in a surface print |
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| Sundeco FR 6 oz. - printed with digital dye-sublimation technology which results in a print that is ingrained in material |
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Corrugated Plastic
4mm thick durable corrugated plastic.
| Material | Info | Recommended Uses |
| Corrugated Plastic |
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PVC
PVC is a high-impact strength material.
| Material | Info | Recommended Uses |
| PVC Opaque |
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Posterboard
White solid bleached sulphate board (SBS).
| Material | Info | Recommended Uses |
| Posterboard |
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FR - flame-retardant material. Many different fabric options listed above have FR options available. Please Contact Us to inquire about FR options not listed above.
Care & Cleaning
In order to enjoy your product for an extended period of time, you should observe the following instructions regarding treatment and cleaning.
1. Treatment
- Products must not come into contact with trees, wires, poles or walls.
- Washing the products must be done as needed. If a product becomes too dirty, it may no longer be possible to achieve satisfactory washing results.
- Damage that occurs to the product requires immediate repair to maintain its durability.
2. Washing, drying, ironing, steaming
Before washing, it is advisable to remove all items that could cause damage.
| Material | Used For | Cleaning/Washing | Drying | Ironing/Steaming |
| Polyflag | Bowflag® products, Flagpoles, Flags, Pole Banners, Promotional Backpacks, Tent Bows, Tent Leg Drapes | Wash in household washing machines on warm water setting of 105°F (40°C) on low-spring speed with the addition of mild, color-safe (without bleach) washing detergent and a color catcher. Remove from machine immediately after cycle is completed. For Banner Stands/Frames, reinstall prints right away to prevent shrinking. | Hang wet to air dry. Do not fold wet. | It's recommended you use a steamer to remove wrinkles. If you don't have a steamer, you can iron these products but take caution and ensure your iron is set to the lowest possible setting. |
| Polydeco | Banner Stands, Pop Up Portable Booths, Pop Out Banners, Tri-Banner Displays, Portable Counters, Backdrop Banner Stands, Table Throws, Table Runners, Display Dice, Display Cylinders, Umbrellas | Wash in household washing machines on cold water setting of 105°F (40°C) with the addition of mild, color-safe (without bleach) washing detergent and a color catcher. Remove from machine immediately after cycle is completed. For Banner Stands/Frames, reinstall prints right away to prevent shrinking. | Hang wet to air dry. Do not fold wet. | It's recommended you use a steamer to remove wrinkles. If you don't have a steamer, you can iron these products but take caution and ensure your iron is set to the lowest possible setting. |
| Vinyl | Banner Stands, Pole Banners, Vinyl Banners | Remove dirt, debris, dust, etc. with a damp cloth. Do not wash in a household washing machine. | Let air dry. | Do not iron or steam. |
| Photopaper | Sidewalk Signs | Do not clean. | N/A | Do not iron or steam. |
| Sundeco | Pole Banners, Tents, Chairs, Tent Walls, Tent Leg Banners | Wipe off products with a mild-cleaning agent like soap. Do not wash in a household washing machine. | Let air dry. Do not fold wet. | Do not iron or steam. |
| Coroplast® | Yard Signs | Remove dirt, debris, dust, etc. with a damp cloth. Do not wash in a household washing machine. | Let air dry. Do not fold wet. | Do not iron or steam. |
| PVC | Hardcase Trolley with Graphic Banner | Remove dirt, debris, dust, etc. with a damp cloth. Do not wash in a household washing machine. | Let air dry. Do not fold wet. | Do not iron or steam. |
3. Dry cleaning
- As a fundamental rule you should refrain from dry cleaning our products as no guarantee can be given for the color fastness as a result of the solvents used in dry cleaning.
Production: How Quick?
Production: How Fast Until Your Order's Printed
We have one of the fastest turnarounds in the industry, and can get your product(s) to you when you need it.
Specifying Production
Production options are available in the Production & Shipping tab of the configuration tool. To see available production options:
- Click the green "Get Started" button on any product page
- Select one of the following options:
- "I Want to Design Online with Visprodesign®." Visprodesign® is our proprietary design software that allows you to quickly and easily create your designs. Click here to learn more about Visprodesign®.
- "I Want to Upload My Design." This option allows graphic designers and those familiar with professional graphics software (Adobe Photoshop, Illustrator, etc.) to download and design on templates. Learn more about uploading your design.
- "I Want to Order Hardware." If you are just looking to order hardware (pole sets, weights, accessories, etc.), you can do so by selecting this option. Most hardware-only orders placed by 1 p.m. EST Monday through Friday ship out the same day.
- Configure your product. The last tab in any configuration is "Production & Shipping"
- Available Production options will be listed at the top
Production Times
We offer five production times for most orders with custom prints:
- 4-6 Business Days – We will produce and ship out your order within 4-6 business days from the time your artwork is approved. This is our standard production time and there is no additional charge.
- Third Business Day – We will produce and ship out your order within 3 business days from the time your artwork is approved. This option includes a rush charge. Please note Third Business Day production may not be available for orders with large quantities.
- Second Business Day – We will produce and ship out your order within 2 business days from the time your artwork is approved. This option includes a rush charge. Please note Second Business Day production may not be available for orders with large quantities.
- Next Business Day – We will produce and ship out your order within 1 business day from the time your artwork is approved. This option includes a rush charge. Please note Next Business Day production may not be available for orders with large quantities.
- Same Business Day: We will produce and ship out your order within the same business day from the time your artwork is approved. This option includes a rush charge. Please note Same Business Day production is not available for all products or larger quantity orders.
Artwork Production
You can see Production cut-off times by:
- Looking under the Production & Shipping Tab
- Checking your Order Confirmation
Please adhere to cut off time in order to meet delivery date. If you miss a cut-off time, then cut-off time and the delivery date will automatically update in your account area for visibility.
Click "Change" to estimate delivery dates based on a selected cut off date up to 2 weeks in advance. This is not for intended for scheduling a delivery that involves holding the order at our facility.
- Click “Change”
- Click the date in the white box
- A calendar will pop open will available dates. Click the date you wish to make your cut-off time
Shipping
Shipping: How Soon Until Your Order Arrives
Same-Day Shipping
Most hardware (with quantities of up to 30 pieces in most cases) is eligible for same-day shipping if the order is received by 1 p.m. EST.
Specifying Shipping
Shipping options are available in the Production & Shipping tab of the configuration tool. To see shipping options:
- Click the green "Get Started" button on any product page
- Follow the configuration tool steps
- The last tab in any configuration is "Production & Shipping"
- To see Shipping options for your order, enter your Zip Code and click Estimate
- Select your chosen Shipping Method (either UPS or FedEx)
Shipping on Your Account
To ship on your UPS or FedEx account:
- If you haven’t registered an account with Vispronet, do so by clicking here.
- Find the product you wish to order and click the green "Get Started" button to configure options
- On the "Production & Shipping" tab, choose the address your order will ship to in the Address Book drop down menu
- Choose UPS or FedEx by clicking the appropriate button
- Click "Ship on my UPS account" or "Ship on my FedEx account"
- Enter your UPS or FedEx account number when prompted
- Click "Add to Cart"
While Vispronet will not charge you for shipping, you will be charged by your selected carrier.
Checking on Your Shipment
To check on your shipment:
- Log in to your account
- Click "Account" in the top right
- Under "My Account," click "Order History"
- To see the shipping status of your order, click the icon under Shipping
Shipping: What To Do If You Need Your Order Sent Elsewhere
Occasionally, you might need to have your Vispronet® order shipped somewhere else. A number of scenarios might have happened:
- you booked a different hotel than the one you were originally staying at
- your trade show is in a different city, state or even country
- your event isn’t until much later, and you need the item(s) held
- you put an incorrect address in at the time of shipment
- you’re not going to be home when the order arrives, and want it sent somewhere else, such as your office
Regardless of the reason, your order is going to Point A, and you need it to go to Point B. What are you to do? Well, luckily both UPS and FedEx have you covered.
UPS My Choice®
If your package has been shipped by UPS (usually identified by a tracking number starting with “1Z”), you have a recourse in the form of UPS My Choice®. My Choice is offered in two service tiers: a free “member” tier and a paid “premium” tier. The table below explains the differences between the two tiers.
| Main Features | Free Member Tier | Paid Premium Tier |
| Delivery alerts | ✓ | ✓ |
| Delivery planning | ✓ | ✓ |
| Estimated delivery times | ✓ | ✓ |
| Shipment releases authorized | ✓ | ✓ |
| Can be held at a UPS Customer Center | ✓ | ✓ |
Leave Atinstructions |
✓ | ✓ |
| Can be left with a neighbor | ✓ | ✓ |
| Will be delivered to a UPS Access Point® location | $ | ✓ |
| Package will be delivered another day | $ | ✓ |
| Package will be delivered to another address | $ | ✓ |
| Upgrade UPS SurePost® packages to Ground | $ | ✓ |
| Confirm delivery windows | $ | ✓ |
If you’d like to sign up for either tier of the UPS My Choice® program, you can do so at the UPS website.
FedEx Delivery Manager®
If your order has been shipped by FedEx (identified by a 12-digit tracking number if FedEx Express or a 15-digit tracking number if FedEx Ground), you can set up alternate package handling options through their FedEx Delivery Manager® program. The FedEx Delivery Manager® program offers several different features to help facilitate getting your package where it needs to go, including:
| FedEx Delivery Manager® Program |
|---|
| Redirect your package to any FedEx location in the country |
| Give your FedEx driver specific delivery instructions |
| Customize your package's delivery time |
| Redirect your package to another non-FedEx address |
| Remotely sign for your package |
| Hold your package for pickup if you're on vacation or otherwise away |
| Receive delivery notifications or other info as necessary |
The FedEx Delivery Manager® program is free of charge. You can sign up at the FedEx website.
If you need help with signing up for UPS My Choice® or the FedEx Delivery Manager® program, please see here for UPS or here for FedEx.
Shipping Damage
If you find your item has damage after it has been shipped, please Contact Us to discuss replacement and return options.
Notice
We reserve the right to adjust shipping methods based on production volume to meet your delivery date without refunding production or shipping charges.
Payment Methods
Online Orders:
Vispronet® accepts all major credit cards including VISA, MasterCard, American Express and Discover Card.
Offline Orders:
Orders placed over the phone or via email can be paid with all major credit cards, including those listed above. If you have an outstanding invoice or payment due for an offline order, you can use our Submit Payment page to make a payment.
