How to Order

To order from Vispronet, simply register an account or login and then visit the product page of the item you want to order, click the green Get Started button and select one of the following (note all options may not appear depending on product):

Design Online with Visprodesign^®
The Visprodesign^® tool allows you to easily create a design using our clip art library or your own photos. Once you’ve configured your product the way you want, click "Design Online" to begin designing your product. You can order both prints and hardware or just prints. You will see a proof before checking out, which will need to be approved before your order can be placed and your project printed. Items that are able to be designed with Visprodesign^® will feature the Visprodesign^® tag. 

Upload My Design
This option allows you to download a template to place your design on using professional design software. You can upload your design once your order has been configured and placed. You can order both prints and hardware or just prints. The configuration summary will contain a link to the current graphic template for the product you are interested in. Please take the time to download this file if you wish to upload your artwork. After paying for your order, design and upload your graphic using the appropriate template for each product ordered. If you have requested a proof, it will be e-mailed to you for approval before the project goes to print. Orders without a requested proof or standard graphic check are automatically sent to production if they pass the standard graphic check.

Order Hardware Only
Select this if you’re only looking to order hardware. Place your order before 1 p.m. EST for same-day shipping.

Configuring Your Order

• Quantity
  If you are uploading your artwork and ordering more than one of a particular printed product, you will be asked to let us know the number of designs you will be using as well as how many prints you want of each design.
  
  
  For example, you may choose to purchase 4 Bowflag^® banners, opting for 3 prints of one design, 1 print of a second design. In this example, you would simply choose:
  • Quantity: 4
  • Number of Designs: 2
  • Quantity Design 1: 3
  • Quantity Design 2: 1 
  
  If you are using Visprodesign^® to create your artwork, each design will have to be submitted individually. You will still be able to order multiple quantities of the same design.
   
• Accessories
  From there, you can move to the next tabs available for your product which may include options like bases, accessories, services and shipping. Each option you add to your product or change will update the configuration summary on the right side of the page.
   
• Service
  Under the service tab, you have the option to select professional graphics checking and the ability to receive a PDF proof before printing. If you are uncertain about your graphic, we highly suggest making use of these features. This option is only available if you select Upload My Artwork.
   
• Adding to Cart
  Once you have made all the selections necessary for the product you are interested in, the total price will be displayed to the right. If everything matches up with what you need, simply click "Design Online" or "Add to Cart" before choosing any additional displays or other products you may be interested in. Repeat the configuration process for each product you are interested in being sure to choose "Design Online" or "Add to Cart" at the end of each process.
  
  
   
• Checkout
  When you have everything you need in your cart you can log in and proceed to checkout. Select shipping options for your products and delivery addresses if you haven't already done so. For your convenience we accept Visa, MasterCard, American Express and Discover Card through our secure online checkout.
   
• Status Updates
  At any point, you can log into your account to see where your order is in the production process and to see tracking information after the product leaves our facility.

While we strive to make this process as simple as possible, if you have any questions or concerns please feel free to contact us.

How do I prepare my artwork for print and how do I get it to you?

To get your artwork to us, please follow these steps:

1. Design your artwork on the graphic templates provided. Graphic templates can be found on every product detail page within the product summary underneath the price information and in the download section next to the main image. For custom size products please refer to the template in the product summary as it updates instantly as you change size and other specifications. Once you place your order, you can also find a link to your graphic template in your order summary.
2. A complete overview of graphic templates can also be viewed, e-mailed or downloaded right from here or refer to the product detail page if not available in this list.
3. Now that you have the template, please follow our graphic requirements when designing. Additional information about the graphic checking process can be found here.
4. Once your graphic is ready, please sign into your account and go to graphic upload. Select the order that contains the product you want to upload the artwork for and select the specific product as well as the image if available. Upload your graphic file and wait until your upload has been confirmed. You will also receive an e-mail about your successful upload. We will take it from here and inform you about the results of your graphic check.
5. Graphics for orders processed offline can be uploaded here. Should you experience problems with our upload tool, please e-mail or call us and we will find an alternative way to get your graphic to us.

Graphics Requirements

To ensure first-time success in submitting your graphics, there are a few guidelines you should follow:

Design all graphics files at a Scale of 1:10 (exceptions apply to small prize sizes). A minimum Resolution of 360dpi on textile (fabric) or 800dpi on any other material (i.e. vinyl, rigid materials, etc.) is required for raster (pixel) images designed at a 1:10 scale ratio. Vector (EPS) art files are preferred.

We recommend a resolution of 600dpi on textile and 100dpi on any other material, especially for images with fonts and crisp curves. However, files below a 360dpi/800dpi resolution can still be printed but might not reach optimal print quality.

Note: In a graphics program, increasing the DPI (dots per inch) of an image size does not improve the resolution. Low resolution files, such as GIF and PNG, are mainly used as web graphics and will print blocky or "pixilated."

A 1:10 ratio does not diminish the quality of the final graphics. If our recommended DPI settings are followed and the files are laid out at the correct size under a 1:10 ratio, your graphics will print properly.

Review your graphics at final size on your monitor before submission. Look for pixilation, over lapping graphics and effects. When viewing your graphics at full size, be sure there are no errors or objects that were not visible when being created.

Exception for smaller products: If artwork is smaller than 16in x 16in and designed at 1:1 scale ratio, minimum resolution is 300dpi.

File Types

Submitting artwork as a PDF file is preferred (MAC or PC). We will also accept Adobe^® Photoshop^® and Adobe^® Illustrator^® File Types.

Supported file types are: .PDF, .AI, .EPS, .PSD, .JPG, and .TIFF

Please do not submit PDF files with more than one page. If submitting multiple images, please submit each one as a separate file. Please include all linked images when sending files. JPEG files should be saved at Highest or Maximum Quality. TIFF images should be saved with No Compression.

Templates

Graphics must be submitted on provided Templates. Our graphics templates include all necessary measurements, bleeds and safe guides. Graphics not submitted on our templates may print with undesired results and/or loss of information. Confirm your graphics are centered on the template and all important copy and photographs are within the safe area.

Only include graphics to be printed. Do not include notes, comments, or additional guidelines in your file. Rejection of your graphics file or undesired results may occur.

Do not use any of the template spot colors in your artwork. Anything using these colors is viewed as part of the template and is automatically removed by our system.

CMYK Color Mode

Submit all artwork in a CMYK Color Space Mode.

Any graphics files submitted as RGB will be converted to CMYK. This conversion may change the colors and final appearance of the print, leading to undesired results.

Note: Monitors display as RGB and should not be used as an accurate representation of color.

Vector Art Required

Use Vector Art when possible for logos, fonts, and line drawings. Vector art uses curves, points and lines to create graphics that can be scaled without pixel count or resolution problems. Most logos are created as vector art. Programs such as Adobe^® Illustrator^® are used to produce these types of graphics.

Vector graphics with effects such as glows, drop shadows or transparencies are not recommended. Raster images are preferred when using these effects.

Pantone Colors

Specify PMS (Pantone^®) colors whenever possible. This will ensure colors are more accurately reproduced.

Pantone^® colors must be set to 100% opacity. If any transparencies are used, the print may have unexpected results.

Due to the nature of digital printing, metallic and fluorescent Pantone^® colors cannot be accurately reproduced.

Pantone^® colors should be picked using a Pantone^® Color Book and not from colors as seen on a monitor.

When using Pantone^® colors in a raster graphics program (Adobe^® Photoshop^®), you will need to create a color channel for each spot color you wish to use.

Disclaimer: Due to the nature of the CMYK printing process, the reproduction of defined (Pantone^®) colors is not always 100% possible. In these cases, we will select the closest color we can produce to create a common visual appearance when your graphics and branding are viewed in conjunction with your other products and branding.

Convert All Fonts to Outlines

Outline all fonts in your artwork file. Sometimes due to licensing issues, not all fonts can be embedded in a graphics file. Outline all fonts. Converting to outlines will prevent font substitution problems. This is the biggest reason for graphics file rejection and can be easily avoided.

Stroke (Outline) Length

The required Stroke Strength of fonts and objects ranges from 1mm to 2mm at a 1:1 ratio.

Stroke is the design term for an outline. Strokes are commonly used on fonts and shapes and applied in many different sizes (thicknesses) and colors. By adhering to our specifications, this will ensure crisp, legible fonts and all strokes in your graphics file will be visible.

For dark strokes on a light background, the minimum stroke strength of 1mm thickness at a scale of 1:1 (0.1mm at scale 1:10) is recommended.

For white strokes on a dark background, the minimum stroke strength of 2mm thickness at a scale of 1:1 (0.2mm at scale 1:10) is recommended.

Account for Bleed

Bleed is required on all graphics files. Bleed is the space on a graphic that goes beyond the cut area. The bleed is required to avoid any white area that could be shown due to slight variations in finishing.

Generally, 10% bleed is required on all graphics files. Each product requires a different amount of bleed. Use the corresponding graphics templates, which include the required bleed, to avoid production delays.

Embed ICC Profiles

ICC Profiles are sets of color data that allow us to more accurately reproduce the colors in your graphics file.

We prefer to use Coated GRACoL 2006 (ISO 12647-2:2004). However, you may build your graphics file in other CMYK color spaces as long as the ICC profile is embedded.

Without an embedded profile, we cannot guarantee accurate color reproduction.

Overprint Settings

We will not check for Overprint Settings. Discard all overprints from vector files. If preserved, unexpected results in colors or content will occur.

Non-Encryped Files Required

Your graphics files must remain Open & Accessible. Before sending your file, ensure that it is not password locked or encrypted. Do not disable editing capabilities in your PDF files. This is to ensure that your graphics file will pass through our system without any complications.

Always Spell Check

We will not check for Spelling and Typographical Errors. Spelling and typographical errors are common. Before submitting your artwork, please be sure to review it thoroughly. A pre-production proof will be provided by us for your final approval. It will show EXACTLY what will be printed and any errors found after a graphic is sent to production cannot be corrected.

What's the difference between Automated & Professional graphics checking?

Vispronet^® wants to ensure that your graphic will turn out the way you designed it. That's why we conduct an automated graphic check on all artwork submitted. This automated graphic check is free of charge and only checks certain criteria listed below. If your graphic meets these criteria it will immediately release for production. In case your graphic does not meet the checking criteria, Vispronet^® will inform you per e-mail. You will then have the option to make changes to your graphic and resubmit it to us. Please consider this for the timeline of your project.

As an alternative and for peace of mind we offer a professional graphic check which includes additional checking criteria and 15 minutes of design time by one of our experienced prepress designers. The additional cost is 15.00 USD per graphic. A 5.00 USD PDF proof for visual confirmation of your design can be selected which will give you the option to review and the need to approve your design before it is printed.

Do you need help creating a design? Our design team is here to help you turn your idea into a print-ready artwork. Please contact us to find out more about the process.

The following file formats are accepted:

Automated Graphic Check .PDF .JPG, .JPEG .TIF, .TIFF

Professional Graphic Check .PDF .JPG, .JPEG .TIF, .TIFF .AI (Adobe Illustrator) .INDD (Adobe Indesign) .BMP .PSD (Adobe Photoshop) .EPS (Encapsulated PostScript)

Comparison between free automated graphic checking and professional graphic checking

Graphic Checking Criteria		Automated Graphic Check	Professional Graphic Check
		PDF, JPG, JPEG, TIF, TIFF	PDF, JPG, JPEG, TIF, TIFF, AI, INDD, BMP, PSD, EPS
Ratio	Was the graphic file submitted at a scale of 1:10?
Resolution	Does the graphic file meet our minimum resolution of 360dpi?
Safety Lines	Do the important parts of the image, including text & logos, fall within the safetly lines?
Bleed	Does the graphic have enough bleed to meet our cutting and finishing requirements?
Color Mode	Is the graphic in a CMYK color mode?
Spot Colors	Are spot colors such as PANTONE colors present in the graphic?
Fonts	Are any fonts converted to outlines or embedded in the PDF?
Line Strength	Does the line work in the graphic meet the minimum stroke strength requirements? (0.1mm/0.3pt for dark colors, 0.2mm/.6pt for light colors or knock out)
Overprinting	Is overprinting used in the graphic file?
Transparencies	Does the graphic file contain transparencies?
Password Locked	Is the graphics file locked by a password or other security feature?
Corrupt Data	Has the artwork file been damaged or corrupted?
Unprintable Objects	Is the graphic file free of unprintable objects, such as notes, comments, or form fields?
Spelling & Proofreading Errors	Does the graphic contain any spelling, or grammatical errors?
Visual Checks	Additional quality checks for blurryness or jagged edges.
Professional Review & Correction	15 minutes of graphics time by a professional designer to check the file and correct minor errors.

Artwork Checking Help

If your artwork checking report indicated your graphics weren't workable, please see below for how best to resolve your issue. Click the Failure or Warning in the table below to be taken to it. 

Please note: If you approved your artwork and it comes through to us with a resolution or quality warning, we will reach out you via email to ensure that you're aware you're approving your artwork despite the warning. Your order will be on hold until we receive this confirmation in text or writing.

Click the  icon to watch a video showing how to resolve the indicated failure or warning.

Failures

These are errors that will need to be fixed before your project can be printed.

Warnings

These are errors that should be addressed before your project goes to production.

4. Resolution Check
   Warning Message: Provided artwork, or elements in the artwork, fall below our minimum suggested resolution for digital chemical dye printing, but can still be printed. Prints may appear blurry or pixelated so for higher print-quality please upload artwork with at least 360 dpi. If your original image falls below the required 360 dpi, changing it to 360 dpi in Photoshop^® will not improve the print quality. Complaints based on this warning will not be accepted.
   
   Warning Message: The resolution of your artwork is in question. Please review what your artwork will look like in full size.
   
   Warning Message: Provided artwork, or elements in the artwork, fall below our minimum suggested resolution for UV printing, but can still be printed. Prints may appear blurry or pixelated so for higher print-quality please upload artwork with at least 800 dpi. If your original image falls below the required 800 dpi, changing it to 800 dpi in Photoshop^® will not improve the print quality. Complaints based on this warning will not be accepted.

Pantone to CMYK Values

The below reference PANTONE and CMYK values are for the following products:

• Colored Table Throw with Logo Print
• Colored Fitted Table Throw with Logo Print
• Colored Stretch Table Throw with Logo Print
• Colored Convertible Table Throw with Logo Print
• Colored Fitted Round Table Throw with Logo Print
• Colored Accent Table Runner with Logo Print
• 10x10 Colored Logo Tent

Color	Reference PANTONE*	CMYK*		Color	Reference PANTONE*	CMYK*
Red	187 CP	5,100,71,22		Burgundy	216 CP	12,96,26,50
Orange	165 CP	0,68,98,0		Yellow	123 CP	0,21,88,0
Green	341 CP	100,0,67,30		Dark Green	350 CP	80,24,69,70
Light Blue	284 CP	58,17,0,0		Blue	286 CP	100,72,0,0
Teal	321 CP	100,2,32,12		Dark Blue	289 CP	100,76,10,65
Purple	268 CP	75,100,0,0		Gray	423 CP	21,14,14,38
Brown	476 CP	32,67,63,78		Black	Process Black CP	20,20,20,100

* The Reference PANTONE and CMYK colors listed above are for reference only. We cannot guarantee an exact match.

Visprodesign

Our proprietary Visprodesign^® tool affords you the ability to quickly and easily create custom flags, banners, Bowflag^® feather flags and many other products without the need for graphic design knowledge. You’ll be able to create your custom design from your images and our library of templates, clip art files and photos. 

It’s easy to use Visprodesign^® to create your design. Look for the Visprodesign^® label (as seen on the left) to see if the tool is available for your chosen product. Before you get started creating your design, you’ll need to configure the product’s size and other features. Once this is done, you’ll be able to start creating your truly creative flag designs. . 

Take advantage of Visprodesign^® and save time and money on expensive graphic design programs. Give it a try on any applicable product. 

Design Templates

Don't fret if you need design inspiration or do not have a design in mind. We offer a wide selection of predesigned templates that can be applied to your product.

These designs can be found under the Image tab in the Visprodesign^® tool and clicking "Select Design Template." (Click image on right for larger version)

From there, you can search for particular designs or view categories to get overall ideas. Once you find a design you wish to use, select to apply it to your product. You can also choose to apply it to all sides for multiple-sided products. (Click image on left for larger version)

Design templates consist of text, background and clipart elements. These elements can be individually adjusted or deleted to create a truly custom design. You can additionally customize design templates with your uploaded images and text and clipart additions from our clipart library. When using a design template, you’ll want to make sure all elements are positioned correctly within the image safety line, as well as the marking line (if applicable). The background of the design should extend all the way out to the solid line to avoid white margins. You'll also want to take into consideration finishing options like eyelets and grommets.

The product preview will show you how the design template will look, and must be approved before you can finalize your order.

Features

Visprodesign^® allows you to create your design easily without the need for expensive graphic design programs. The ease of Visprodesign^® comes with its features. Click the icon to get more information. 

Step By Step Guide

Our step by step guide is broken into three parts: Selecting Your Product, Using Visprodesign^® and Checking Out. Click a thumbnail below to learn more.

Upload Requirements

To ensure Visprodesign^® creations result in high-quality prints, uploaded images must comply with the following requirements:

Copyright
By uploading a file (photo, design, trademark, slogans, etc.), you agree to the following terms:

• You are the owner of the copyright or the original file.
• The file does not violate the copyright of a third party.
• Vispronet will not be held liable for copyright violations and will refer any claims back to the customer.

File Formats
The following file formats are accepted: JPEG, TIFF, EPS, SVG and PNG. The maximum allowed file size is 200 MB.

Resolution
Resolution is a measure of image quality in the printing process. The higher the image resolution, the better the print quality will be. We require a minimum resolution of 360dpi for textile (fabric) and 800dpi for other materials (vinyl, rigid materials, etc.).

Please note that despite high resolutions, some graphic elements, namely small and thin lines, can fail to properly print.

Resolution can be impacted when an image is enlarged, and lead to blurred or pixelated printed images. Please pay attention to the DPI meter (see below) to ensure a properly printed image.

Furthermore, if an image has a DPI that has been raised artificially, it will lead to a false positive situation, and cause blurred or pixelated prints. We will not be held liable for blurred or pixelated prints resulting from an artificially raised DPI.

Color perception can vary from monitor to monitor because of different screen settings. Therefore, please note that what is seen on the monitor will not necessarily match what is subsequently printed.

DPI Meter
The DPI Meter shows when you upload an image, and indicates the quality of the uploaded file based on resolution requirements. The DPI Meter will not show for EPS files, as they are vector-based images and not raster-based. The DPI Meter should not be used as a guide for positioning of image contents. Please pay attention to safety and marking lines when considering position of contents.

The DPI Meter will show the quality of an uploaded image quality as either:

• 
• Good – Good DPI will show as green. This indicates the image is above the minimum recommended DPI and doesn’t need to be changed to be printed.

• 
• Acceptable – Acceptable DPI will show as yellow. This indicates the image is below the recommended DPI. The image can still be printed, but may not reach optimal print quality. Shrink the image to reach Good DPI.

• 
• Bad – Bad DPI will show as red. The image DPI is too low to be printed. Please shrink the image or upload/choose another.

Enlarging a raster-based image may lead to insufficient image quality. This will be documented in the error message below the DPI meter.

You’ll need to check and confirm your design in the product preview before you can finalize your order. Complaints based on listed warnings in the product preview will not be accepted.

Color Conversion
Any graphics files submitted as RGB will be converted to CMYK. This conversion may change the colors and final appearance of the print, leading to undesired results.

Pantone colors cannot be specified in the design tool. Please use the Upload My Design option and specify Pantones within your graphics software.

Materials

The Vispronet^® team is proud of our ability to print at the highest possible resolutions and outputs, as this ensures your display grabs attention and engages prospective customers. Therefore, to keep up this level of quality, we print on a variety of materials.

Polyflag
Polyflag is a polyester-based fabric material that offers excellent through print and great resistance to tearing.

Polydeco
Polydeco is also a polyester-based fabric material, and offers brilliant color reproduction.

Vinyl
Vinyl is polyester with a vinyl coating, and is weather resistant and UV protected.

Photopaper

Sundeco
Sundeco is a polyester-based material that can be printed utilizing UV or dye-sub printing technology.

Corrugated Plastic

PVC
PVC is a high-impact strength material. 

Posterboard
White solid bleached sulphate board (SBS)

Foamboard
Rigid material with polystyrene core

FR - flame-retardant material. Many different fabric options listed above have FR options available. Please Contact Us to inquire about FR options not listed above.

Care & Cleaning

In order to enjoy your product for an extended period of time, you should observe the following instructions regarding treatment and cleaning.

1. Treatment

• Products must not come into contact with trees, wires, poles or walls. 
• Washing the products must be done as needed. If a product becomes too dirty, it may no longer be possible to achieve satisfactory washing results.
• Damage that occurs to the product requires immediate repair to maintain its durability. 

2. Washing, drying, ironing, steaming

Before washing, it is advisable to remove all items that could cause damage.

3. Dry cleaning

• As a fundamental rule you should refrain from dry cleaning our products as no guarantee can be given for the color fastness as a result of the solvents used in dry cleaning.

Production: How Quick?

Production: How Fast Until Your Order's Printed

We have one of the fastest turnarounds in the industry, and can get your product(s) to you when you need it. 

Specifying Production

Production options are available in the Production & Shipping tab of the configuration tool. To see available production options:

1. Click the green "Get Started" button on any product page
2. Select one of the following options: 
• "I Want to Design Online with Visprodesign^®." Visprodesign^® is our proprietary design software that allows you to quickly and easily create your designs. Click here to learn more about Visprodesign^®.
• "I Want to Upload My Design." This option allows graphic designers and those familiar with professional graphics software (Adobe Photoshop, Illustrator, etc.) to download and design on templates. Learn more about uploading your design. 
• "I Want to Order Hardware." If you are just looking to order hardware (pole sets, weights, accessories, etc.), you can do so by selecting this option. Most hardware-only orders placed by 1 p.m. EST Monday through Friday ship out the same day.
3. Configure your product. The last tab in any configuration is "Production & Shipping"
   
4. Available Production options will be listed at the top
   

Production Times
We offer five production times for most orders with custom prints:

1. 4-6 Business Days – We will produce and ship out your order within 4-6 business days from the time your artwork is approved. This is our standard production time and there is no additional charge.
2. Third Business Day – We will produce and ship out your order within 3 business days from the time your artwork is approved. This option includes a rush charge. Please note Third Business Day production may not be available for orders with large quantities. 
3. Second Business Day – We will produce and ship out your order within 2 business days from the time your artwork is approved. This option includes a rush charge. Please note Second Business Day production may not be available for orders with large quantities. 
4. Next Business Day – We will produce and ship out your order within 1 business day from the time your artwork is approved. This option includes a rush charge. Please note Next Business Day production may not be available for orders with large quantities. 
5. Same Business Day: We will produce and ship out your order within the same business day from the time your artwork is approved. This option includes a rush charge. Please note Same Business Day production is not available for all products or larger quantity orders. 

Artwork Production
You can see Production cut-off times by:

• Looking under the Production & Shipping Tab
  
• Checking your Order Confirmation
  

Please adhere to cut off time in order to meet delivery date. If you miss a cut-off time, then cut-off time and the delivery date will automatically update in your account area for visibility.

Click "Change" to estimate delivery dates based on a selected cut off date up to 2 weeks in advance. This is not for intended for scheduling a delivery that involves holding the order at our facility.

1. Click “Change”
   
2. Click the date in the white box
3. A calendar will pop open will available dates. Click the date you wish to make your cut-off time

Shipping

Shipping: How Soon Until Your Order Arrives

Same-Day Shipping

Most hardware (with quantities of up to 30 pieces in most cases) is eligible for same-day shipping if the order is received by 1 p.m. EST. 

Specifying Shipping

Shipping options are available in the Production & Shipping tab of the configuration tool. To see shipping options:

1. Click the green "Get Started" button on any product page
2. Follow the configuration tool steps
3. The last tab in any configuration is "Production & Shipping"
    
4. To see Shipping options for your order, enter your Zip Code and click Estimate
    
5. Select your chosen Shipping Method (either UPS or FedEx)

Shipping on Your Account

To ship on your UPS or FedEx account:

1. If you haven’t registered an account with Vispronet, do so by clicking here.
2. Find the product you wish to order and click the green "Get Started" button to configure options
3. On the "Production & Shipping" tab, choose the address your order will ship to in the Address Book drop down menu
4. Choose UPS or FedEx by clicking the appropriate button
5. Click "Ship on my UPS account" or "Ship on my FedEx account"
6. Enter your UPS or FedEx account number when prompted
7. Click "Add to Cart"

While Vispronet will not charge you for shipping, you will be charged by your selected carrier.

Checking on Your Shipment

To check on your shipment:

1. Log in to your account
2. Click "Account" in the top right
3. Under "My Account," click "Order History"
    
4. To see the shipping status of your order, click the icon under Shipping
    

Shipping: What To Do If You Need Your Order Sent Elsewhere

Occasionally, you might need to have your Vispronet^® order shipped somewhere else. A number of scenarios might have happened:

• you booked a different hotel than the one you were originally staying at
• your trade show is in a different city, state or even country
• your event isn’t until much later, and you need the item(s) held
• you put an incorrect address in at the time of shipment
• you’re not going to be home when the order arrives, and want it sent somewhere else, such as your office

Regardless of the reason, your order is going to Point A, and you need it to go to Point B. What are you to do? Well, luckily both UPS and FedEx have you covered.

UPS My Choice^®

If your package has been shipped by UPS (usually identified by a tracking number starting with “1Z”), you have a recourse in the form of UPS My Choice^®. My Choice is offered in two service tiers: a free “member” tier and a paid “premium” tier. The table below explains the differences between the two tiers.

If you’d like to sign up for either tier of the UPS My Choice^® program, you can do so at the UPS website.

FedEx Delivery Manager^®

If your order has been shipped by FedEx (identified by a 12-digit tracking number if FedEx Express or a 15-digit tracking number if FedEx Ground), you can set up alternate package handling options through their FedEx Delivery Manager^® program. The FedEx Delivery Manager^® program offers several different features to help facilitate getting your package where it needs to go, including:

The FedEx Delivery Manager^® program is free of charge. You can sign up at the FedEx website.

If you need help with signing up for UPS My Choice^® or the FedEx Delivery Manager^® program, please see here for UPS or here for FedEx.

Shipping Damage

If you find your item has damage after it has been shipped, please Contact Us to discuss replacement and return options.

Notice

We reserve the right to adjust shipping methods based on production volume to meet your delivery date without refunding production or shipping charges.   

Payment Methods

Online Orders: 

Vispronet^® accepts all major credit cards including VISA, MasterCard, American Express and Discover Card.

Offline Orders: 

Orders placed over the phone or via email can be paid with all major credit cards, including those listed above. If you have an outstanding invoice or payment due for an offline order, you can use our Submit Payment page to make a payment.