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Stock Color Prints
We accept returns on stock color prints if they're ready to ship. Ready to ship means the item has already been printed and finished, and can be picked by our shipping team for immediate fulfillment. Any stock color print that needs cutting, sewing or any other finishing is not ready to ship. Due to the customization involved with these non-finished products, they fall under our Custom Prints & Hardware policy.
Custom Prints & Hardware
Prints or hardware that is custom-made cannot be returned. Please Contact Us if you have questions regarding your order.
If you wish to return hardware, please contact Vispronet® within 30 days upon receipt of goods to be eligible to receive a Return Merchandise Authorization (RMA) number. Upon receiving the product at our facility, Vispronet® will inspect the item(s) before granting a refund. A 10% re-stocking fee will be applied to products that are returned undamaged and unused. The customer will be responsible for shipping charges associated with the return. If a refund is warranted, please allow up to 15 business days to receive it. Refunds will be issued via the original payment method if possible and will be for the purchase price of the returned product only.