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We always guarantee the functionality and quality of our products when used in observance of our product specific assembly instructions, warning labels and disclaimers. If these are not followed closely, damage to the unit, injury or death may occur, voiding all warranties.
Vispronet® has warranty policies in place to protect against manufacturing defects. Obvious manufacturing defects must be reported within 8 business days upon delivery and before the product is used. In certain instances, pictures sent via email will suffice for proof of manufacturing defects claim. If the item needs to be shipped back to Vispronet® for repairs, the customer will be responsible for shipment. Upon delivery, Vispronet® will inspect the product and if the claim is judged to be a manufacturing defect, the product will be repaired and/or replaced. The product will then be returned free of charge via standard ground shipping. Any expedited shipping and production charges are not covered by this warranty policy. Free replacement products will be shipped only after inspection of the damaged product.
If the claim is judged not to be a manufacturing defect, the customer will be informed. The customer is responsible for all costs, including those associated with shipping, if they choose to have us repair and/or replace the product. Claims not covered under the warranties include, but are not limited to:
- Failure to follow assembly instructions, warnings and/or disclaimers
- Normal wear and tear, including industry-standard fading
- Misuse and unauthorized alteration of product
- Loss, theft or vandalism
- Natural disasters, storms and strong winds
- Transportation damages
- Prints or hardware used with prints or hardware not sold or produced by Vispronet®
Vispronet® reserves the right to make final judgment on any warranty disputes, which includes final determination of the nature and cause of damage as well as final determination of warranty solution and response.
All prints produced by Vispronet® have a warranty period. Prints for indoor use have a 1-year limited warranty and prints for outdoor use have a 6-months limited warranty. Hardware for outdoor use comes with a 6-months limited warranty and hardware for indoor use comes with a 1-year limited warranty against manufacturing defects.
Fri: 8am - 5pm ET 877-822-0201