Privacy Policy

Vispronet respects your privacy and is committed to protecting the information you provide to us. This Privacy Policy explains what information we collect, how we use and share it, and the choices available to you when you visit our website, place an order, communicate with us, or otherwise interact with Vispronet.

Information We Collect

We may collect information you provide directly to us, information generated through your use of our website, and information received from third parties in connection with providing our products and services.

Information You Provide

Depending on how you interact with Vispronet, we may collect:

• Name, email address, telephone number, billing address, shipping address, and other contact information.
• Account information, including login credentials and account preferences.
• Order information, including products purchased, quantities, pricing, shipping information, and transaction details.
• Payment and billing information needed to process transactions.
• Communications and information you provide when contacting customer service, sales, or other Vispronet personnel.
• Artwork, photographs, logos, text, designs, files, notes, and other content you submit in connection with custom or personalized products.
• Reviews, survey responses, feedback, testimonials, and other information you voluntarily provide.
• Information submitted in connection with credit applications, business accounts, or other commercial relationships.

Information Collected Automatically

When you visit or interact with our website, we and our service providers may automatically collect information such as:

• Internet Protocol (IP) address and approximate location derived from the IP address.
• Browser type, operating system, device type, and other technical information.
• Pages, products, searches, and other areas of the website you view or interact with.
• Referring and exit pages or websites.
• Dates, times, and duration of website visits.
• Interactions with our website, advertisements, emails, and other communications.
• Information collected through cookies, pixels, tags, scripts, session-analysis tools, and similar technologies.

We use this information for purposes such as website operation, analytics, security, troubleshooting, advertising, and improving our products and services.

How We Use Information

We may use information we collect to:

• Process, manufacture, fulfill, and ship orders.
• Process payments and manage billing.
• Create and maintain customer accounts.
• Provide customer service and respond to questions or requests.
• Review, prepare, and produce custom and personalized products.
• Communicate with you regarding orders, artwork, proofs, shipping, account activity, and other transactions.
• Provide marketing communications where permitted by law and consistent with your preferences.
• Evaluate credit applications and administer business or credit accounts.
• Operate, maintain, secure, and improve our website, systems, products, and services.
• Understand how customers use our website and products.
• Detect, prevent, and investigate fraud, abuse, security incidents, and other unauthorized activity.
• Diagnose technical problems, errors, and unexpected website behavior.
• Measure the effectiveness of advertising, marketing, and communications.
• Comply with applicable laws, regulations, legal processes, and lawful requests.
• Establish, exercise, or defend legal claims and protect our rights, property, and safety.
• Carry out other purposes disclosed to you at the time information is collected or otherwise permitted by applicable law.

Cookies, Analytics, Advertising, and Similar Technologies

We use cookies and similar technologies to operate our website and provide features such as shopping carts, customer accounts, and other website functionality.

We and our third-party service providers may also use cookies, pixels, tags, scripts, session-analysis tools, and similar technologies to:

• Understand how visitors use our website.
• Analyze website performance and usage.
• Identify and troubleshoot errors and technical problems.
• Improve website functionality and user experience.
• Measure advertising and marketing effectiveness.
• Support advertising and marketing activities.
• Provide customer support and communications.
• Collect feedback and evaluate customer experiences.

Our current technology and service providers may include services provided by Google, Meta (Facebook), Microsoft, LogRocket, BugSnag, Mailchimp, Freshchat, Yotpo, and other service providers or technology partners. The specific services we use may change over time.

Session Recording and Diagnostics

We use services such as LogRocket to help us understand and troubleshoot how visitors interact with our website. These services may capture active website sessions, including session timelines, page interactions, browser and device information, and network requests made during a session.

Depending on what a visitor does on our website, session recordings may also include customer-submitted content such as artwork, files, product selections, or notes entered into forms. We configure these services to mask personal and sensitive information in areas where such information is collected.

We use session and diagnostic information to identify errors, diagnose technical problems, investigate unexpected behavior, and improve the performance and usability of our website.

Where required by applicable law, we provide choices or controls regarding certain cookies and similar technologies.

Customer-Submitted Artwork and Content

Customers may submit photographs, artwork, logos, names, addresses, contact information, text, files, notes, and other content when ordering custom or personalized products.

We use this content as reasonably necessary to review, prepare, design, manufacture, reproduce, fulfill, ship, and support the products or services requested by the customer.

Customer-submitted content may be shared with service providers and other parties when reasonably necessary to fulfill an order, provide a requested service, operate our business, comply with law, or otherwise carry out the purposes described in this Privacy Policy.

Customers are responsible for ensuring that they have the rights, permissions, and licenses necessary to submit and use the content they provide to Vispronet.

Submitting artwork or other content to Vispronet does not by itself mean that the content will be publicly displayed. However, information may become publicly available if a customer voluntarily submits it for a public review, testimonial, or other public-facing purpose.

How We Share Information

We may share information with service providers and other third parties as reasonably necessary to operate our business, provide our products and services, process transactions, communicate with customers, and carry out the purposes described in this Privacy Policy.

These parties may include:

• Payment providers, such as PayPal and other payment processors.
• Shipping and fulfillment providers that assist with delivering orders.
• Website hosting, technology, and infrastructure providers.
• Analytics and performance providers, such as Google Analytics and LogRocket.
• Error monitoring and diagnostic providers, such as BugSnag.
• Advertising and marketing providers, such as Meta and Microsoft Advertising.
• Email and communications providers, such as Mailchimp and Freshchat.
• Reviews, surveys, and customer feedback providers, such as Yotpo.
• Professional advisors and service providers, including legal, accounting, insurance, and other business services.
• Government authorities, courts, law enforcement, or other parties when required by law or when reasonably necessary to comply with legal obligations.
• Parties involved in a business transaction, such as a merger, acquisition, financing, sale of assets, reorganization, or similar transaction.

We may also share information when reasonably necessary to protect the rights, property, security, or safety of Vispronet, our customers, our employees, or others; enforce our agreements; investigate fraud or abuse; or establish, exercise, or defend legal claims.

Service providers that process information on our behalf are generally permitted to use that information as necessary to provide services to us and as otherwise permitted by their agreements and applicable law.

Payment Information

Payments may be processed through PayPal or other third-party payment providers.

Payment providers may collect and process payment information directly in connection with your transaction and may be subject to their own privacy policies and terms.

Vispronet generally does not need to retain complete payment-card information in order to process and fulfill an order. We may retain transaction information and other records necessary for accounting, customer service, fraud prevention, legal compliance, and business purposes.

Marketing Communications

We may send transactional communications necessary to process and support your orders, including order confirmations, artwork and proof communications, shipping updates, account notifications, and customer service communications.

Where permitted by law, we may also send promotional or marketing communications about products, services, offers, or other information that may be of interest to you.

You may unsubscribe from promotional email communications using the unsubscribe instructions included in those messages or by contacting us. Opting out of marketing communications does not prevent us from sending transactional or other communications necessary to provide services you have requested.

Reviews, Surveys, and Customer Feedback

If you submit a review, survey response, testimonial, or other feedback, we may use the information you provide to evaluate and improve our products and services, communicate with you, or display the content publicly where you have submitted it for that purpose.

Publicly posted reviews, testimonials, photographs, or other content may be visible to other visitors and may be associated with the name or other information you provide when submitting the content.

Third-Party Websites and Services

Our website may contain links to or integrations with websites, applications, services, or other content operated by third parties.

Third parties may independently collect information about you when you interact with their websites, services, advertisements, or technologies. Their collection and use of information is governed by their own privacy policies and terms, not this Privacy Policy.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

Data Security

We use administrative, technical, and physical safeguards that we believe are reasonably appropriate to protect information against unauthorized access, use, alteration, or disclosure.

Information transmitted through our website may be protected using encryption and other security measures.

However, no method of transmitting or storing information is completely secure. We cannot guarantee the absolute security of information.

Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide products and services, maintain transaction and business records, provide customer support, resolve disputes, enforce agreements, prevent fraud and abuse, and comply with legal and regulatory obligations.

Retention periods vary depending on the type of information, the purpose for which it was collected, and applicable legal or business requirements.

Children's Privacy

Our website and services are not directed toward children under 13 years of age. We do not knowingly collect personal information directly from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete the information.

Your Privacy Rights

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information. These rights may include the right to:

• Know or access certain personal information we collect about you.
• Request correction of inaccurate personal information.
• Request deletion of personal information, subject to applicable exceptions.
• Obtain information about the categories of personal information we collect, the purposes for collecting it, and the categories of parties with whom it is shared.
• Opt out of certain uses or disclosures of personal information, including certain forms of targeted advertising or other activities where required by applicable law.
• Limit certain uses of sensitive personal information where applicable.
• Receive equal treatment for exercising privacy rights where required by law.

These rights vary depending on your location and the law that applies to you. Certain information may be exempt from deletion, access, or other requests, including information that we must retain to complete transactions, comply with legal obligations, detect security incidents or fraud, or establish or defend legal claims.

To exercise applicable privacy rights, contact us using the information in the Contact Us section below. We may need to verify your identity before completing certain requests.

California Privacy Rights

California residents may have additional privacy rights under applicable California privacy laws. Depending on the circumstances and whether those laws apply to Vispronet, these rights may include rights to know, access, correct, or delete personal information, as well as rights relating to certain sharing, targeted advertising, or uses of sensitive personal information.

California residents may contact us using the information below to exercise applicable rights or ask questions about our privacy practices.

Where required by applicable California law, we will provide additional notices, methods for submitting requests, and other information required by law.

Do Not Track

Some web browsers and devices provide a "Do Not Track" or similar setting. Because there is currently no universally accepted standard for responding to these signals, our website may not respond to all such signals.

Where required by applicable law, we will honor legally recognized privacy preference signals.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, legal requirements, or privacy practices.

When we make changes, we will update the Effective Date shown at the beginning of this Privacy Policy. Where required by law, we will provide additional notice of material changes.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, or wish to submit a privacy-related request, you may contact us:

Vispronet

10 Pine Hill Drive

Carlisle, PA 17013

Email: info@vispronet.com

Phone: 717-241-0888

For your security, please do not send passwords, complete payment-card numbers, or other sensitive authentication information by email.