We want you to be happy with your Vispronet purchase. This policy explains when products can be returned, how warranty issues are handled, and what to do if something isn't right with your order.

Quick Answers

Stock products: Eligible stock products may be returned within 30 days of delivery if they are unused, undamaged, complete, and resalable. A 20% restocking fee applies to eligible standard returns.
Custom or personalized products: Custom-printed and personalized products generally cannot be returned simply because they are no longer wanted.
Warranty: Eligible products are covered by a limited warranty against manufacturing defects. Indoor products have a 1-year limited warranty and outdoor products have a 6-month limited warranty, unless otherwise stated for a specific product.
Damaged, defective, incorrect, or missing products: Contact us so we can determine the appropriate resolution. Depending on the issue, we may provide a replacement product, replacement part, repair, refund, or other resolution.
Return shipping: Customers are responsible for shipping costs for standard returns. Vispronet covers reasonable return shipping costs for approved warranty, damage, or fulfillment issues.
RMA required: All returns must be authorized by Vispronet with a Return Merchandise Authorization (RMA) before being shipped back.

How to Request a Return or Warranty Resolution

Before sending anything back, contact us at info@vispronet.com and include:

Your order number
The product or products involved
A description of the issue or reason for the return
Photos of the product and issue when applicable

We will review the request and let you know whether it qualifies for a standard return, warranty resolution, or another type of resolution. If a return is required, we will provide return instructions and an RMA.

Please do not ship merchandise back without an RMA.

Standard Returns

Eligible stock products may be returned within 30 days of delivery.

To qualify for a standard return, the product must be:

Unused
Undamaged
Complete, including applicable components and hardware
In resalable condition

Customers are responsible for return shipping costs. A 20% restocking fee generally applies to standard returns. Vispronet may waive or reduce the restocking fee at its discretion in individual cases. Any waiver or reduction applies only to the specific return for which it is granted and does not modify this policy for future returns. Standard returns are for products that are no longer wanted, were ordered incorrectly, or are otherwise being returned for reasons unrelated to a product defect or Vispronet fulfillment error.

Custom & Personalized Products

Custom-printed and personalized products are made specifically for your order and generally cannot be returned.

If the product has a covered manufacturing defect, was damaged in transit, or does not match the approved order, contact us. We will examine the situation and offer an appropriate resolution.

Product Warranty

Eligible products are covered by a limited warranty against manufacturing defects.

Indoor products: 1-year limited warranty
Outdoor products: 6-month limited warranty

The applicable warranty period begins when the product is delivered, unless otherwise stated for a specific product.

The warranty does not cover damage or problems caused by misuse, improper installation or assembly, accidents, normal wear and tear, neglect, modifications, or conditions outside the product's intended use.

If you believe a product has a warranty issue, contact us with your order information and photographs of the issue. We will evaluate the claim and determine the appropriate resolution.

Depending on the nature of the issue, the resolution may include:

Replacement parts or hardware
Repair instructions or assistance
Repair of the affected product
Replacement of the affected product
Refund or other appropriate resolution

A complete product replacement is not necessarily required when the issue can reasonably be resolved by replacing an individual component.

Damaged, Missing, or Incorrect Products

If your order arrives damaged, contains the wrong product, or is missing a product or component, please contact us promptly so we can investigate and resolve the issue.

When an order contains multiple products, a problem affecting one product or quantity does not automatically require a refund of the entire order. We will work to resolve the affected product or quantity through a replacement, replacement part, refund, or other appropriate resolution.

Please retain products and packaging and provide photographs when requested. This may help us determine what happened and resolve the issue more quickly.

Returning an Approved Product

If a return is approved:

Obtain an RMA from Vispronet before shipping the product.
Follow the return instructions provided with your RMA.
Package the product securely to prevent damage during shipping. Use the original packaging when reasonably available.
Include the RMA information with the return as instructed.
Ship the package using the method specified by Vispronet.

Customers are responsible for damage that occurs because merchandise was inadequately packaged for return shipment.

Return Address:
Vispronet
ATTN: Returns
10 Pine Hill Drive
Carlisle PA 17013

Inspection & Refunds

Returned products are inspected after they are received. Refunds for approved returns will normally be processed after the return has been received and inspected.

Refunds are generally issued to the original payment method. Refunds for approved returns are normally processed within 7–10 business days after the returned product is received and inspected. If an item is returned in a condition that does not meet the requirements of the applicable return policy, we may contact the customer regarding the available options before processing a refund.