Frequently Asked Questions

General

What file types do you accept?

We accept many different files types for artwork. We prefer artwork to be submitted on a template as a PDF file for Mac and PC. We also will accept Adobe^® Photoshop^® and Adobe^® Illustrator^® file types. Supported file types are: .PDF, .AI, .EPS, .PSD, .JPG, and .TIFF.

What is a retractable banner stand?

This banner style is a rolled up sign within a base that unrolls to create a stand up banner display. They are commonly used across multiple industries and are great for marketing and advertising at trade shows, conventions, large events, churches, airports, theatres, museums, schools, workplaces, and many more applications. They are the very convenient for travel because of their light weight and their quick and easy setup process.

What are the differences between the retractable banner styles?

We offer several banner styles. They differ by size and what kind of base they have. Our standard banner stands come in economy, standard, and deluxe – which is a separation of good, better, and best bases. The economy version has the most affordable but least durable base while the deluxe has the more expensive but longer lasting base.

Other products we offer include a banner with a black base, a large banner stand that serves as a backdrop, a stand specifically for outdoor displays, a green screen that includes a stock green banner, and two mini tabletop size banner stands.

What sizes do you offer?

We offer multiple sizes. For an easy way to see what size is available for what product, view the “Model Size Weight” row in the table below.

Are these banner stands easy to travel with?

Yes! They are easy to travel with. Due to their lightweight design and their overall compactness, they are easy to transport to a show or event. Additionally, all retractable banners come with a handy carry bag included. Once you arrive at your destination, setup is simple and only takes a few minutes.

Are “retractable banners” the same as “roll up” "stand up" & “pop up” banners?

Yes. These terms are synonyms and used interchangeably in the industry. All refer to a banner that is rolled up and pulls out of a base to create a banner display.

Printing Specs

What kind of printing do you use for the graphics?

We use digital printing on the vinyl materials to create durable, vivid graphics that do not scratch or peel off. For the polyester material, we use a dye sublimation technique that integrates the ink into the fabric for striking colors that endure long-term use.

Do you have double-sided options?

All these pop up banner styles are available in double-sided printing except for mini roller banner and the retractable backdrop.

Is there an extra charge for Full Color Printing?

No. We print all of our retractable banners in full color. This means no matter how many colors are added there is no extra cost to you.

Will my banner fade?

Our banner printing utilizes digital printing with UV inks for all vinyl materials. The end result is a vibrant, full color finish that prevents any scratching or fading for years to come. All polyester fabric prints are printed via dye sublimation and are more susceptible to fading when exposed to sunlight.

Materials and Durability

How long do these retractable banners last?

With proper care and storage practices, our pop up banners are designed to last 5+ years. It is important to store the banner in a cool, dry area like a storage closet. Do not rest any other items on top of the banner while in storage.

Are these retractable banner stands reusable?

Yes, of course! Our premium banners are durably built to last for multiple uses. If you are storing, setting up, and taking down your banners with care, these banner stands will last for years to come. Most of our styles also have the option to swap graphics if needed, extending the life of the stand.

What banner materials do your pop up banners come in?

We offer several banner material options. Most of our retractable banners come in 13oz Indoor Vinyl, 13oz Indoor Opaque Vinyl, Display Polyester, or Premium Opaque Polyester. The Indoor Vinyl and the Display Polyester have a matte finish while the Indoor Opaque Vinyl and Premium Opaque Polyester have a sleeker satin finish. The Vinyl options are weather-resistant and UV-protected, and the Polyester materials are flame-retardant and knitted.

There are two products that differ from these selections. The green screen product just comes in 300D Polyester, which is the same kind of material we use for our stain-resistant table covers and tent canopies. The mini retractable banner product, on the other hand, is only in the 13oz Indoor Opaque Vinyl option.

Am I able to display this outdoors or is it strictly for indoor use?

While most types of retractable banners are designed to be displayed indoors, you can display outdoors during good weather conditions. Do not let the banner stand sit outside overnight or take it out when poor weather conditions are expected. All our vinyl prints are UV-resistant, so the sun won’t affect the print unless put through prolonged exposure. Our Outdoor Banner Stand is specially designed for displaying outdoors. It features a 3-piece flexible suspension support pole to keep it from blowing over in windy weather conditions. 

Are the prints interchangeable with my retractable banner?

If you’re interested in purchasing new graphic prints but want to keep the same hardware – that’s okay! The Standard and Deluxe models feature interchangeable prints – the Economy model does not support new graphics. If you are unsure how to replace your prints, please refer to our set-up video.

What material choices are available?

There are several different material choices available for our pop up banner stands:

Hardware and Accessories

Does every order come with an included carry bag?

Each banner stand order comes with a free economy carry bag, but you have the chance to upgrade to a rigid case if you expect to travel with the display.

Am I able to just purchase hardware/base?

Yes! All models are available for purchase as hardware only by visiting this page.

Setup and Care

Am I able to swap the banner in the stand?

Yes, most of our banner styles can be swapped out. We don’t recommend swapping graphics on our Economy model, but you are able to replace graphics on the Standard and Deluxe bases. The Deluxe features clamping rails on the top and bottom of the display, so it is the easiest to interchange prints.

How do I assemble my retractable banner?

One of the biggest benefits of displaying with retractable trade show banners is the quick and easy setup and breakdown. Start by assembling the support pole and inserting it into the upward facing hole in the base. Gently pull the banner from the base and attach it to the top of the pole. For double sided banners, repeat these steps with the second banner. Break down is easy as well. Start by detaching the banner from the support pole, carefully lowering the banner back into its base. Remove the pole and separate. Load poles back into base and close for safe storage.

Do I have to attach the print to the base? What if I want to replace my graphics?

Your graphics already come inside the base of the retractable banner. You do not have to do any setup with this.

If you want to switch out your graphics, it is important to note that not all our retractable models allow graphic replacements. You can change the prints out of the standard, deluxe, outdoor, tabletop, and backdrop models.

To see how to replace the graphics, click on one of the products and go to the “Videos” tab. There you will see a step-by-step guide for how to attach new prints.

Is there a correct way to pull out the banner and collapse it?

It is important to slowly and carefully pull the banner out of the stand when setting up your stand as well when reloading the banner into the stand. Pulling or ripping the banner out in an aggressive manner can possibly cause damage to the banner or cause the banner to be crooked when reloading it into the base. This can cause damage to the sides of your banner. It is important to make sure the banner reloads into the base evenly.

How should I store my banner displays?

We recommend storing your retractable banners in dry area at room temperature. This will help avoid any damage when you are not using it. We also recommend not storing anything on top of the banner stand base, and to not violently shake, drop, or throw around the base.

What if there is a small stain on our banner? Can we wipe it away?

Yes! Small stains on either material option can be wiped away with cloth soaked in warm water. We recommend not using any harsh soaps or chemicals on the print as they may cause damage to the finish. If using the polyester, you can detach and machine wash in cold water using a mild detergent. See above for more complete cleaning instructions.

How should I care for my pop up banner stand?

In order to improve the longevity of your pop up banners, follow these guidelines:

• Stand should not come into contact with wires, poles, or walls.
• Any damage that occurs should be immediately repaired to ensure that the banner maintains its durability.
• Wash your banner as needed. If the banner becomes too dirty, it may not be possible to clean it.