Custom Canopy Tents – Frequently Asked Questions

General

What file types do you accept?

We accept multiple different file types for your artwork including JPEG, PNG, TIFF, PDF, PSD, AI, EPS, and SVG file types. We also accept Adobe® Photoshop® and Adobe® Illustrator® file types.

What factors contribute to the price of the custom event tents?

The final price of your custom canopy tent depends on several factors.

• What tent frame model is being used? The budget-friendly versions, such as the economy and basic styles will cost less than the deluxe or premium versions.
• What size is the tent frame? A 5x5 frame won’t cost as much as a larger 13x13 frame. Our “all over print” canopies cost only a few dollars more compared to our “logo print” options. Stock canopy tents with no print are significantly cheaper. Finally, in our custom pop up tents configurator, if you add cases or other accessories to your order, it will increase the price.

What custom tent sizes do you offer?

It depends on the tent frame. Here’s the minimum and maximum sizes we carry for each tent frame. For the whole list of sizes for each frame model, see the chart below.

• Economy: 5x5 – 10x10, weighs 32-45lbs
• Basic: 6.5x6.5 – 10x20, weighs 42-101lbs
• Deluxe: 5x5 – 10x20, weighs 27-68lbs
• Pavilion Deluxe: 10x10 – 13x13, weighs 45-55lbs
• Premium: 13x13 – 13x26, weighs 89-157lbs

Can I order just the canopy without the frame?

If you just want to purchase a custom canopy by itself or a frame alone, this can be done on the product page in the “Order Type” dropdown. We have options for “Print Only”, “Hardware Only”, and “Prints and Hardware”. Hardware, such as bags and stakes, can also be purchased on the product page in different tabs of the configurator.

Can I adjust the height of my custom tents?

Yes! All of our personalized pop up tents have adjustable heights. The legs include push levers that lock into place. You can adjust the height by pushing the button in and pulling up or down on the tent leg. Each custom canopy tent size goes to different heights. For more specific height adjustment information, go to the product page of the specific event tent or frame.

What are custom canopy tent valances and peaks?

When discussing pop up tents with printing, two terms that are often used are valances and peaks.

The valance is the bottom section of the custom canopy where the fabric is straight. This section is often used for including a business name or contact information like phone numbers and email addresses.

The peaks are the top, larger sections of the custom pop up canopy that are shaped like triangles or trapezoids depending on the size of the tent. This section is also printable and accommodates larger designs than the valances.

Printing Specs

What is the difference between "all over print" and "logo print" options?

We separate our printed tents into two categories: All over print and logo print canopy tents.

The peaks and valances of all over print tents can be completely customized so that your design covers the entire canopy.

For logo advertising tents, only a certain section of the tent peaks and valances can be custom printed. The background color can be selected to cover the whole canopy, but the actual design is restricted to certain areas. The printable sections are indicated in the templates.

For more information about the different between all over and logo printing, check out this video.

How are your custom tents printed?

The custom canopies are printed with a state-of-the-art dye sublimation printing process. This is a very efficient printing technique that produces beautiful colors that won’t fade or scratch off. If you would like to know more about how we print our personalized tents, we have a blog post with more information.

All of our designs use full color CMYK printing. This means that no matter how many colors you include in your custom printed pop up, your price will remain the same.

Materials, Frames, and Durability

What material is used for the custom canopy?

The printed tent canopy material is available in 300D or 600D polyester. This fabric is water-resistant, scratch-proof, and flame-retardant for outdoor and indoor use. The stock color tent canopies are made from 300D polyester. They are water-resistant with a polyurethane coating.

What are the tent frames made from?

The tent frames are made from different materials, depending on which style you select. The Economy frames are made from powder coated steel and have square legs. The Basic frames are made from powder coated steel and have hexagonal legs. The Deluxe frames are made from aluminum and have hexagonal legs, making them the most durable and lightweight frames we offer.

Are your canopy tents flame retardant?

Yes, our custom canopy tents are crafted from your choice of 300D polyester or 600D polyester. Both materials are flame-retardant. We do not recommend exposing them to an open flame or extreme heat as this will damage the canopy.

How long do these custom tents last?

With proper care and storage practices, our custom canopy tents should last for 3-5 years. It is important to clean your canopy when it is dirty to keep the graphics in pristine condition. Additionally, the canopy should be completely dry before storage to avoid any mold or mildew damage. Store the tent and frame in a dry, safe place like a storage closet to avoid any damage while stowed away.

What is the difference between the tent frame models?

• Economy: This model is a steel frame and has a wind rating up 20MPH. This frame does not include a crank adjuster.
• Basic: This model is a steel frame and has a wind rating up to 25MPH. This frame includes a crank adjuster.
• Deluxe: This model is an aluminum frame and has a wind rating up to 30MPH. This frame includes a crank adjuster.

For more of a comparison between the tent frames, see the infographic above or the chart below.

How do I prevent my promotional tent from falling over in the wind?

We stock several accessories that can prevent your pop up event tent from tipping over in windy conditions. If you go to our “Canopy Accessories” category on this page and then go to the “Pop Up Tent Weights” subcategory you will see the weights we have that are compatible with our canopy tents.

Some of these weights can be filled with either water or sand, but they all are attached to the bottom of the collapsible tent legs to stabilize the weight. We offer weights as light as 11lbs and as heavy as 50lbs.

Parts, Accessories, and Add-Ons

How can I order replacement parts if something breaks?

If a piece of your tent frame breaks or goes missing while on display, we do offer replacement parts. You can find a page dedicated to tent frame replacement parts here. If you have any questions about which parts you need for your custom tent, don’t hesitate to contact our customer service team at 877-822-0201.

Do you offer canopy weights for windy conditions?

Yes, in addition to tie down straps, we also offer multiple canopy weight styles. These include sand bag weights, base plate weights, as well as water container weights. Our base plate weights range from 11lbs up to 44lbs. Our sandbag weights range from 24lbs up to 50lbs, and our water container weights are 22lbs.

What accessories and add-ons can I order with my custom canopy tents?

If you are looking to add a little flare to your promotional tent setup, we offer a number of accessories and add-on's.

Hardware & Accessories –

• Flag Mount Hardware – attach a customized or stock flag to your custom canopy tent frame.
• Frames – if you just want to purchase the frame without canopy, the frames can be bought separately.
• Tent Bags & Cases – purchase quality bags with wheels and pockets for transporting your custom pop up tents.
• Pop Up Tent Weights – stabilize your custom popup tents in the wind by adding weights to the tent legs.
• Half Wall, Awning & Clamp Hardware – attach half walls and awnings to your custom popup tents with these parts.
• Pop Up Tent Flooring – include a floor to your advertising tent set up with these tiles.
• Pop Up Tent Lights – stand out in the dark by displaying these lights by your personalized canopy tent.
• Tent Stakes & Anchors – stabilize your printed tents in grass or soil with these kits.

Add-Ons –

• Tent Leg Banners – printable banners that attach to the custom canopy tent frame’s legs.
• Removable Tent Banners – printed banners that are connected to the advertising tent walls.
• Tent Flags & Feather Flags – feather flags or regular flags that attach to the event tent frame.
• Tent Leg Drapes – stock color curtains that connect to the branded pop up tent’s legs.
• Tent Bows – printable or stock color bows that go on the pop up event tent legs.
• Tent Rain Gutters & Awnings – keeps the water out of custom pop up tents.

Setup, Use, & Care

How do I attach my tent canopy?

The custom pop up canopy is finished with hook-and-loop fasteners that attach to the top of the event tent frame. For a more in-depth look into how exactly the fasteners connect to the frame, you can view one of our assembly videos on one of the custom pop up tents product pages under the “Videos” tab.

Can a custom pop up tent be assembled by one person?

While a canopy tent can be assembled by one person, we recommend having two or more people to help expand the frame and attach the canopy. With two or more people, the tent can be assembled in just 5-10 minutes, cutting down on setup time tremendously.

How do I set up my custom canopy tent?

For step-by-step assistance in setting up one of our custom made tents, go to the product page and scroll down to the “Videos” tab.

In this tab you will find assembly videos that will show one of our custom printed tents being set up. You can also view our YouTube channel for other instruction videos.

If you have any other questions, contact customer service via chat, or through phone at 877-822-0201.

How should I store my custom tents?

Collapse the advertising tent frame before storing and make sure to place it in a dry room without excess heat, like a closet.

The custom canopy should be stored in the same place, except make sure to fold it properly so that it won’t get wrinkled.

Am I able to remove wrinkles in the canopy?

Yes, you are able to remove wrinkles in the canopy. Our canopy materials are wrinkle-resistant, but sometimes there may be some wrinkles or folds, especially when the canopy has been in storage for a long period of time. Once the custom canopy is installed onto the frame and taut, most wrinkles will remove themselves, especially in sunny weather conditions. You may use a fabric steamer to pull out any remaining wrinkles. We do not recommend using an iron on the canopy as this will damage the finish.

How do I clean my canopy tent?

Cleaning the custom pop up tents is an easy task and is recommended to keep your canopy in pristine condition for your next show or event. To clean, simply wipe the canopy down with warm soapy water and a cleaning rag. This will remove any dirt or blemishes that may have been incurred while on display. Do not use any harsh chemicals or bleach as these may damage the canopy finish.